umesh

[umesh @16Umesh1]

Since 1st September, I have been continuously raising complaints with @LGUS and @LGIndia regarding my washing machine. However, the brand has failed to take my issue seriously and has repeatedly cancelled my service requests without providing a proper resolution.

I have been patiently waiting and even uploaded a video hoping that LG would finally take the matter seriously and address my complaint. Unfortunately, despite my repeated efforts, no satisfactory action has been taken so far.

I request LG to look into this matter urgently and provide a proper resolution instead of repeatedly cancelling my complaints.
Here is the chat i had with Lg form the 1 september to 1 october

[umesh @16Umesh1]

how reliance digital staff reject my apllication

[umesh @16Umesh1]

I am extremely disappointed with the service provided by both LG and Reliance Digital regarding my LG Fully Automatic Top-Load Washing Machine, purchased on 15 August 2026 from Reliance Digital, DB Mall, MP Nagar, Bhopal.

At the time of purchase, the Reliance Digital salesperson assured me that the washing machine would provide proper washing and draining performance and that there would be no issues with the product. Based on these assurances, I purchased the machine.

However, the machine has been facing problems since the very day of purchase. Despite repeatedly contacting both LG and Reliance Digital, I have not received any satisfactory resolution.

I have already:
• Raised multiple complaints through email and customer service.
• Personally visited Reliance Digital and submitted a written complaint.
• Contacted LG multiple times.
• Received calls from technicians promising to visit, but they have repeatedly failed to arrive.
• Requested a product replacement or refund, but neither company is providing a proper resolution.
• Submitted a written application at Reliance Digital and requested an acknowledgement/receiving, but the staff refused to accept or acknowledge my application.

I have videos showing the washing machine’s actual problems, as well as videos of my interaction with Reliance Digital staff. I also have the original invoice, bills and other relevant documents as proof.

The product has not been working properly since the day it was purchased, and I have already given both companies sufficient opportunities to resolve the issue. Unfortunately, I have received no satisfactory solution so far.

I request @reliancejio @reliancedigital and @LGIndia to immediately look into this matter and provide a proper resolution, preferably a replacement or refund, instead of repeatedly delaying the matter.

This has been one of the worst customer service experiences I have personally encountered.

Purchase Date: 15 August 2026
Store: Reliance Digital, DB Mall, MP Nagar, Bhopal
Product: LG Fully Automatic Top-Load Washing Machine
Invoice No.: 890243826500009
Relationship ID: 7489228894

I have all supporting documents, complaint records, videos and purchase bills available and can provide them whenever required.