Hiii @ChaseSupport
New chase member here - waiting on card but Looking to connect w customer service rep, which I can’t do via phone options w/o card no. SOS!
@MTA 5 mins for dtwn 1 train is = to 10 mins? Watched 3 uptown trains go by in that time. AND we’ve sat stalled in between 2 stations..“train directly in front of us”..What train? there’s 10 mins between us & the next train. Mornings on the 1 have been a nightmare recently.
@MTA waiting 18mins for downtown 1 @ 181st. No updates on your Twitter or on the app… I work for a small business who has the technology to update their platforms in real time. It’s not expensive or difficult. It’s your job to update your consumers - not the other way around.
@NYCTSubway - Also curious abt reimbursements 4 everyone who will need to swipe 2x this am & if that information will be posted on all platforms so it’s not a secret. (service paid 4 was not provided so the financial burden shouldnt fall on us)
- not being paid 4 this but down 2 troubleshoot
@NYCTSubway Cool!
Can we update the station so someone can make an accurate announcement? People were still waiting.
- Wondering if there is technology that can link conductors to stations to y’all’s Twitter to y’all’s app so everything is streamlined.
@NYCTSubway Thank you! Those updates weren’t showing on my end.
The station keeps showing/announcing there is a train anywhere from 2-5mins away. Can you confirm that? Or should we all leave the station to reroute? It’s excruciatingly hot down here
@MTA why are all As running local from 125th to 14th but there’s no info about that on the MTA app…? Not talking about a random jump from express to local.. this is planned. They’re also running w delays. Please update your sources. People need to be able to plan.
@HopperSupport Thanks for the response!
Sadly, I’ve tried multiple times over the past two days with large chunks of time inbetween. Prices haven’t changed or adjusted and they keep appearing as being available.. something else that can be done?
@NYCTSubway Appreciate the well wishes and the delay form - never heard of that.
RE: the feedback - does that get addressed/go somewhere? 7 yrs here and it just seems like y’all could make small effective changes to better the service but y’all just…don’t do it lol
@NYCTSubway Thanks!
Hopefully in the future we just communicate that there’s an issue asap so folks can reroute instead of hoping it’s finally gonna come..was waiting for 35 mins.. BEYOND late for work.
@Derrick_NYC There’s a train sitting just outside the station.. seems like it just needs to slide on down and keep things movin since the problem is north of us