Martha Touthang

[Martha Touthang @27Ma10593]

@BorzoIndia which makes no sense at all. He then sent me screenshot of delivery done qhich was not related to mine. He then quickly deleted those screenshots and atop responding. I need an answer and refund my money in full amount.

[Martha Touthang @27Ma10593]

@BorzoIndia Today I was Scammed by your rider who have delivered my parcel. He had puck it up from noida to DLF Emporio Mall Vasant kunj Delhi. As per the booking, it was Rs 235 which was paid by the sender already. When he arrived & call me , saying I had to pay Rs 460.

[Martha Touthang @27Ma10593]

@BorzoIndia after making my complaint on the borzo app, I was simply denied from your assistance that I have no proof to provide that I had paid the rider in cash. Upon this complaint, the rider had finally call me and saying that he charged it was 485 but he changed me 460 only

[Martha Touthang @27Ma10593]

@IndiGo6E @IndiGo6E how many more follow-ups do you expect from us? How many more airlines customer care do I have to call up ? You're airline should return our belongings and stop harrassing us .

[Martha Touthang @27Ma10593]

@IndiGo6E Subject: URGENT: LOST BAGGAGE – EXTREME NEGLIGENCE AND MENTAL HARASSMENT
Dear IndiGo Team,
This is utterly unacceptable.
We were traveling under two PNRs: T1RWXI and Y7MEKT. Departure of the flight from Delhi by 12pm and arrived at Aizawl Airport by 3pm.

[Martha Touthang @27Ma10593]

@IndiGo6E @IndiGo6E it's been 4 days since we lost our bags. Thankfully we have received one bag. Still waiting and hoping to get another bag. You're airline should stop blaming the passengers for this situation and deliver our bags at earliest.

[Martha Touthang @27Ma10593]

@IndiGo6E I have shared all the pictures you have asked . Kindly deliver my bags now.

[Martha Touthang @27Ma10593]

@heyshubhamgupta @IndiGo6E They have done the same thing to us. Our bags were taken at the check-in counter and at our arrival airport, there was no bags sent with us. We have transported our ill grandmother who's medically dependent person in that flight @IndiGo6E I need my bags at earliest.

[Martha Touthang @27Ma10593]

@IndiGo6E

[Martha Touthang @27Ma10593]

Every moment of delay is putting their health at serious risk and panicked .They are not locally based from Aizawl and are now left without clothes or basic necessities and nowhere to stay. The emotional and physical toll this has taken on our family is unimaginable.

[Martha Touthang @27Ma10593]

@IndiGo6E

[Martha Touthang @27Ma10593]

And a dedicated point of contact who will provide real-time updates without further runarounds. If this is not resolved immediately, we will be forced to escalate this through legal channels and take this matter to social media and press without hesitation.

[Martha Touthang @27Ma10593]

@IndiGo6E

[Martha Touthang @27Ma10593]

These are our bags and tickets informations. We demand for immediate action.

[Martha Touthang @27Ma10593]

@IndiGo6E

[Martha Touthang @27Ma10593]

Enough is enough.

This is a formal notice of your failure in duty of care and basic customer service. Fix this NOW.

Martha Touthang (daughter and a granddaughter of the passengers)

Flight number 6E 5365 16th July 2025
Cont -7827395441
E-mail [email protected].

[Martha Touthang @27Ma10593]

@IndiGo6E

[Martha Touthang @27Ma10593]

My baggage has been lost under your airline’s watch, and your handling of the situation has been nothing short of disgraceful. We have been mentally harassed and left in complete distress due to your gross negligence and complete lack of accountability.

[Martha Touthang @27Ma10593]

@IndiGo6E I have been checking on my bags update and taking updates since yesterday tirelessly non stop. I am so done with this mental harrasment from your airline.