2K Support

Official 2K Support on Twitter. Also check out our support site and knowledge base for answers:
We are available 24/7.

[2K Support @2KSupport]

Civilization 7 Multiplayer maintenance with a brief downtime is planned for April 30th at 9:00 AM ET / 6:00 AM PT / 1:00 PM UTC

[2K Support @2KSupport]

We're aware that some players that should be entitled to the Premium Season 2 Ringside Pass are showing it as locked. This will get you back in the ring:

XBX/PS5 -Go thru the purchase flow of Season 2Will say it's free, download.

NSW2 - Unload virtual card, reload , launch game

[2K Support @2KSupport]

WWE2K26 Cross-Platform Community Creations on PS5 are back online. Thank you for your patience!

[2K Support @2KSupport]

NBA 2K Playgrounds 2 online servers will be permanently shut down on August 20, 2026.

More info: https://t.co/ZKXABVfBtJ

[2K Support @2KSupport]

WWE 2K24/2K25 Server Maintenance Alert!
Offline play is fine, but expect online issues:

Oct 15: 11:00-13:00 CEST (02:00-04:00 PDT)
Nov 5: 09:00-13:00 CET (00:00-04:00 PST)

Online modes will be back to normal afterward!

[Evan @itsEvanCC]

We have identified the cause of the persistent “A problem has been encountered..” error during games in The City when using certain save files.

This issue will be resolved in an upcoming patch update, and we will share the patch release time as soon as possible. Thanks for your patience.

https://t.co/YPUhD1aOXL #NBA2K26

[2K Support @2KSupport]

Online modes have been fully restored. While no save data corruption occurred, users who were playing during the outage may have lost up to their last 30 minutes of playtime. If you believe you lost more than 30 minutes of data, please reach out to us at https://t.co/AtLL85Bgaq

[2K Support @2KSupport]

We're taking PGA TOUR 2K25 offline due to reports of corrupted save data warnings. Local Quick Play is still accessible while we investigate this issue. Please check our server status page for further updates. Thanks for your patience. https://t.co/iSjsyUlVry

[2K Support @2KSupport]

PGA TOUR 2K25 will be offline beginning 5 AM PT / 8 AM ET Friday, March 21, for two hours as we perform some planned maintenance and optimization. Offline modes will still be available. Thank you for your patience.

[2K Support @2KSupport]

Connectivity to online modes for PGA TOUR 2K impacted by today's reported issues are now running properly and available.

[2K Support @2KSupport]

We are aware of and are investigating reported concerns of issues related to connectivity across some PGA TOUR 2K game modes. We appreciate your patience as we work to resolve the issue.

[2K Support @2KSupport]

We are aware of and investigating reported concerns of issues occurring when attempting to enter MyRISE. We appreciate your patience.

[2K Support @2KSupport]

Attention WWE Universe
PC: Virtual Currency from the Deadman and Bloodline Editions will be available on 3/14.
Console: Virtual Currency from the Deadman and Bloodline Editions unlocks after MyFACTION team setup and is available in shared wallets between MyFACTION and The Island

[2K Support @2KSupport]

We are updating our Terms of Service. Starting March 28, 2025, an in-game prompt will require you to accept the new terms to continue playing.
To learn more, check out our FAQ: https://t.co/aCVVj5CLM8

[2K Support @2KSupport]

We appreciate the patience of our PGA TOUR 2K25 players on Xbox Series X|S as we have worked with Microsoft to resolve reported issues with in-game menus. A fix has been deployed to resolve the majority of cases. We'll continue to monitor and investigate any additional issues.

[2K Support @2KSupport]

We are aware of reported issues from some PGA TOUR 2K25 players on Xbox Series S/X. We're actively investigating the situation, and are working with Microsoft on a fix. In the meantime, here is some guidance on a current workaround: https://t.co/4Kf3jLv3C6

[2K Support @2KSupport]

The 2K Launcher has been removed for supported games on Steam and Epic Games Store. You can find more details here: https://t.co/0sOghOGnWX

[2K Support @2KSupport]

Starting on November 18, we will begin sunsetting the 2K launcher. Supported games on Steam and Epic Games Store will receive a patch that removes the launcher. We'll share an update once the removal is complete.

[2K Support @2KSupport]

And we’re back! All games impacted by our planned maintenance are now back online. Reminder: you may need to re-sign into your 2K account before restarting your game. Thank you for your patience!