@xiaopenghexpeng@XPengMotors
1/ Let me share my experience with the XPeng G9. When I bought the car, I was amazed by its 0-100 km/h acceleration in 3.9 seconds. I praised it in my social media stories and statuses regularly—until serious problems started to emerge. 🧵
@xiaopenghexpeng@XPengMotors 8/ Speaking with XPeng management offered little help. They said if the issue isn’t resolved in 3 months, I may get a replacement car. Meanwhile, there’s no clear timeline for fixing my car.
@xiaopenghexpeng@XPengMotors 7/ XPeng’s promises at purchase feel empty. Despite assurances of quick repairs, I’ve been left dealing with degraded performance and poor acceleration for over a month, with no resolution in sight.
@xiaopenghexpeng@XPengMotors 6/ It’s now been 20 days since learning this, and nearly 30 days since the problem began. I haven’t been given a clear date for the part’s arrival, no part has been taken from a donor vehicle, and I haven’t been offered a replacement car.
@xiaopenghexpeng@XPengMotors 5/ After 10 days, they told me the issue was a factory defect in the inverter and that it would be covered under warranty. I was relieved—until I learned the spare part wasn’t in stock and had to be ordered from China.
@xiaopenghexpeng@XPengMotors 4/ Around a month ago, the car displayed a "Performance Limited" error. Acceleration and speed were clearly restricted. I took it to the service center, and it stayed there for 10 days as they tried to diagnose the problem.
@xiaopenghexpeng@XPengMotors 3/ The car now has 7,200 km, and I regret buying it. None of the promises have been fulfilled. CarPlay and eSIM, still missing in December, are the least of my concerns now compared to bigger issues that have surfaced.
@xiaopenghexpeng@XPengMotors 2/ At purchase, many promises were made: Apple CarPlay, Android Auto, and eSIM were supposed to arrive by August. I was also assured that all spare parts were in stock, and if needed, they’d even take parts from a donor car. These promises were key reasons I bought it locally.
@xiaopenghexpeng@XPengMotors 13. It’s past time for Xpeng and their Azerbaijan distributor to step up, clarify what’s really going on, and deliver on their promises.
@xiaopenghexpeng@XPengMotors 12. A warranty fix should be straightforward, transparent, and timely, especially when it directly impacts the fundamental performance capabilities of the vehicle. Instead, this experience has shaken my confidence in a brand I wanted to trust
@xiaopenghexpeng@XPengMotors 11. I’m putting this out publicly not only as an appeal for help from Xpeng directly but also as a cautionary tale for other current and prospective owners. Communication breakdowns, inconsistent claims about part availability, and drawn-out timelines are not what anyone expects
@xiaopenghexpeng@XPengMotors 10. At this point, I’m left questioning the entire support network behind the Xpeng brand. What else isn’t as it was initially promised? How does a seemingly simple warranty replacement turn into a month-plus ordeal with no clear end in sight?
@xiaopenghexpeng@XPengMotors 9. For a company positioning itself as a cutting-edge EV manufacturer, this approach to customer service and warranty fulfillment simply doesn’t align with the level of quality and care that owners of high-end electric vehicles deserve.
@xiaopenghexpeng@XPengMotors 8. I expected more professionalism, more accountability, and above all, more honest and timely communication. Instead, I’m left feeling sidelined and frustrated, unsure when—or if—my G9 will ever be restored to its full performance.
@xiaopenghexpeng@XPengMotors 7. The entire situation feels like a major letdown, and it’s raised serious doubts about the reliability and integrity of Xpeng’s support structure, at least as it’s being represented here in Azerbaijan.
@xiaopenghexpeng@XPengMotors 6. What’s most frustrating is that I’ve been forced to continue using my vehicle at a significantly reduced performance level limited to around 200hp for nearly a month. it’s a direct impact on the driving experience of a premium electric vehicle I invested in.
@xiaopenghexpeng@XPengMotors 5. This not only contradicts their original assurance that all parts were already on hand, but it also suggests a lack of transparency and efficiency in how they handle their inventory and service promises.
@xiaopenghexpeng@XPengMotors 4. First, it was just a delay. Then, apparently, the story changed: now they claim the replacement inverter is somehow “VIN-coded” to my specific vehicle and must be ordered directly from the factory in China.