Ayushi Singh

I'm the person who loves the why of the things! #curiousminds :)

[Ayushi Singh @9503Singh]

@OlaElectric Nvm, Ola! I went to the experience centre and brought it back. Really disappointed in your services. Thank you for nothing. Ola Care+ is clearly a scam.

My Ola was parked out in the open for past two weeks with no security whatsoever in front of the center!!

[Ayushi Singh @9503Singh]

11/10 (Bonus thread):
@OlaElectric @bhash
I still need my Ola Scooter delivered to my location!

[Ayushi Singh @9503Singh]

@OlaElectric Okay, does your team have an ETA? Because I don't see any resolutions. The only calls I'm getting from Ola team are to ask - "Ma'am Ola kahan se pick up honi hai service ke liye?"
I'm still not being heard.
I need it dropped back to my location!

@bhash

[Ayushi Singh @9503Singh]

@OlaElectric How much time is required to bring back a repaired Ola to the owner?

[Ayushi Singh @9503Singh]

@OlaElectric Hey Team! What's the update on my Ola?

[Ayushi Singh @9503Singh]

@OlaElectric Still waiting for the call! :)

[Ayushi Singh @9503Singh]

@OlaElectric Sent!

[Ayushi Singh @9503Singh]

10/10:
@OlaElectric @bhash

I would not recommend anyone to buy @OlaElectric if this level of customer services continues. Your on-call and ground staff needs more of your time @bhash .

[Ayushi Singh @9503Singh]

9/10:
@OlaElectric @bhash
No point of scaling if you cannot provide services to your existing customers. Travelling in cabs cause @OlaElectric is not able to deliver my scooter to my location. What's the point of paying a premium on Ola Care if you cannot provide the convenience.

[Ayushi Singh @9503Singh]

8/10:
@OlaElectric @bhash
9th July 2024 - Again same story. Ticket has been escalated. I was not ready to put the call down and hence the call was abruptly cut.

[Ayushi Singh @9503Singh]

7/10:
@OlaElectric @bhash
7th July 2024 - Called again to ask if there was anyone looking into this and was told that my ticket had been escalated and is in the last leg of delivery (when will I learn?). Extremely frustrated. Notified I will take legal action if this ensues.

[Ayushi Singh @9503Singh]

6/10:
@OlaElectric @bhash
7th July 2024 - After no further updates received from the Ola service centre since last day, called up again to hear I should be getting updates on delivery real soon.

[Ayushi Singh @9503Singh]

5/10:
@OlaElectric @bhash
6th July 2024 - Radio silence since last customer support communication. Got a confirmation it is being looked into and arrange services to be towed to your location. RSA will get in touch soon. Great.

[Ayushi Singh @9503Singh]

4/10:
@OlaElectric @bhash
3rd July 2024 - Called Customer Support to request them to send back my Ola since there has been zero communication since I received the last phone call where they asked me to come pick it up. Response : Ticket created.

[Ayushi Singh @9503Singh]

3/10:
@OlaElectric @bhash
29th June 2024 conversation -
Experience centre serviceperson asked me to come and pick it up despite opting Ola care (where they promise you free pickup and delivery service), I denied and requested them to get it delivered to my location.

[Ayushi Singh @9503Singh]

2/10:
@OlaElectric @bhash
Scooter broke down - 17th June 2024
Technician visited but couldn't find the problem - 20th June 2024
Scooter towed away - 28th June 2024
Scooter repair confirmation received on - 29th June 2024

[Ayushi Singh @9503Singh]

1/10:
@OlaElectric @bhash
Please stop making Ola scooters if you cannot scale your services.
20 days have passed since the painful chase behind Ola Services started.
Mind you, the emergency support request says they'll reach out to you in 24 hours, they don't.

[Ayushi Singh @9503Singh]

Should waste produced by humans be taxed?
#Sustainability

[Ayushi Singh @9503Singh]

Thanks @billieeilish for spending 1,460 minutes with me in 2022. I couldn’t stop listening to Six Feet Under. #SpotifyWrapped https://t.co/vsYp2Xj16I

[Ayushi Singh @9503Singh]

“Unfortunately, when you’re in the beginner stages of building your career, you’re going to have to say no to a lot of things you want to say yes to.” @DayanaSabatin https://t.co/9foDyF2Ngp