Amtrak

plot twist: the journey matters
@AmtrakAlerts + @AmtrakNECAlerts for service updates

[Amtrak @Amtrak]

@Satvikt_ai We're showing that train 198 has just arrived at BWI. It is 1 hour and 25 minutes late. We apologize for the delay.

[Amtrak @Amtrak]

@psiwms Thanks for your question. The quiet car on the Silver Meteor is open seating, so seats cannot be reserved in advance.

[Amtrak @Amtrak]

@psiwms We apologize for the confusion. Your beach chair and umbrella may be brought on as your carry-on as long as it meets the size and weight requirements of carry-on items, 50 lbs. (23 kg) and 28 x 22 x 14 inches each. It is considered camping equipment that is allowed.

[Amtrak @Amtrak]

@iynna_halilou Hello. We're sorry to hear about this experience. Please DM us with your reservation number, full name, email address, and phone number, and we will escalate this to our Customer Relations department for review.

[Amtrak @Amtrak]

@scoopsipotato Hello, and thank you for reaching out to us today. We apologize, but we are unable to send a DM response to you, as you are not following us. We recommend trying that, and then sending us another message. We apologize for any inconvenience.

[Amtrak @Amtrak]

@stepphiieeGrl Hello. We're sorry to hear that the AC is not working. For immediate assistance, please speak with a member of the onboard crew, as they're best equipped to address issues on the train and can assess the situation directly.

[Amtrak @Amtrak]

@2000jubilee You are most welcome, and thank you for your patience.

[Amtrak @Amtrak]

@2000jubilee Please accept our humble apologies again that you had this experience, and we will make sure to pass along your suggestion to our management team for review.

[Amtrak @Amtrak]

Thank you for taking the time to voice your honest concerns with us. We are very sorry to hear about your recent travel. If you would like to provide us with more information, please send us a private message with your reservation number, email address, phone number, and full name as listed on your ticket, so we can investigate this for you.

[Amtrak @Amtrak]

Hello, Jolleen. We apologize for the unexpected extension of your trip, have you been able to speak with an onboard conductor? You may speak with our Station Services department once you arrive in NYP for more immediate assistance. Once your trip is completed, please send us a DM with your reservation number, email address, phone number, and the full name on your ticket for verification purposes. We would be happy to discuss your options at that time.

[Amtrak @Amtrak]

@GinnyD72 Hello. We're sorry to hear this has been our experience. This is not the level of service we aim to provide. Please DM us with your name, email address, phone number, and reservation number so we can further assist you.

[Amtrak @Amtrak]

@_lawrencebrown We're very sorry for the delay affecting your train. If you would like to provide us with more information, please send a private message with your reservation number, email address, phone number, and full name as listed on your ticket, so we can investigate this matter for you.

[Amtrak @Amtrak]

Good morning. We are very sorry to hear about your delay this morning. As of 7:38 a.m. Train 350 is running 43 minutes behind schedule and has just departed Chicago at 7:28 a.m. and will be arriving in Hammond-Whiting, IL by 7:43 a.m. To track the status of your train, please use our tracking tool by visiting: https://t.co/r3A9A1cxzv.

[Amtrak @Amtrak]

@glittersnot Hello. Thanks for reaching out. We are more than happy to assist. If you would like to provide more information, please send us a DM with your reservation number, email address, phone number, and full name on your ticket, so we can investigate this for you.

[Amtrak @Amtrak]

We're sorry to hear about the condition of your roomette on your outbound journey. We will be more than happy to look into this further for you. Once your trip is complete, please DM us with your reservation number, full name, phone number, and email, along with any additional details you'd like to provide about your experience.

[Amtrak @Amtrak]

@Skaterx999 Hello. Thank you for reaching out to us. Train 142 has not yet departed Washington Union Station. We kindly ask that you remain near the boarding area to ensure you do not miss any boarding announcements. Thank you for your patience.

[Amtrak @Amtrak]

@wearefkncooked Hello, Ryan. We're sorry to hear that your train was delayed. Please DM us with your full name, reservation number, phone number, and email address, and we will do our best to assist you.

[Amtrak @Amtrak]

@SouthPhillyPT Hello. Train 142 is currently delayed due to late equipment. We apologize for any inconvenience.