Customer Service & Experience. Advisor. Speaker. Best-Selling Author (How To Wow, Punk CX and now Punk XL). Contributor to CX Today, CMS Wire and others.
Here's a clip from the latest episode of the Punk CX podcast featuring a recent chat I had with Ken Stillwell, COO & CFO at @pega
Full episode here: https://t.co/er9ztaYrNb
NEW PODCAST: Moving from Experimental Pilots to Proven CX Outcomes – Interviews from Pegaworld 2026 | Adrian Swinscoe https://t.co/er9ztaYrNb
HT: @pega@achmea
Here's a clip from the latest episode of the Punk CX podcast featuring a recent chat I had with Andrew Bialecki, the co-founder and co-CEO of @klaviyo
Full episode here: https://t.co/SRvXhahscx
Massive shout-out to the @pega events team, who always do a fantastic job setting up and running #PegaWorld. I arrived in Vegas last night and am so looking forward to the next few days... catching up on all of the latest innovations 🙌👏
#PegaPartner
Join us on the Road to PegaWorld 2026! Join our events team as they scope out all the on-site innovations and celebrations we're planning at the MGM Grand Las Vegas. All roads lead to #PegaWorld, happening June 7-9.
Register now: https://t.co/yCiEZO3xRl
On the latest episode of Future Forward, we’re joined by @Adrianswinscoe, author and #CX strategy expert, for a discussion on how leaders can approach CX transformation with greater clarity & impact.
Tune into the full episode here. ▶️
https://t.co/jr4bL2chni
Here's a clip from the latest episode of the Punk CX podcast featuring a recent chat I had with Jamie Homen, Chief Customer Officer at @Mural, a leading visual work platform.
Full episode here: https://t.co/RCcMzWIGuq