Air India Express

India's most vibrant & inclusive airline. Skytrax ⭐⭐⭐⭐ World Airline. #XpressWaliBaatHai

[Air India Express @AirIndiaX]

Hi Vincent! Thank you for bringing this to our attention. We sincerely regret the inconvenience caused. We understand how frustrating it can be when security stickers are placed in a way that makes luggage locks difficult to use or leaves adhesive residue behind. Please be assured that your feedback has been noted and will be shared with the relevant team for review. We continuously strive to improve our processes and customer experience, and inputs like yours help us identify areas where improvements can be made.

[Air India Express @AirIndiaX]

Hi Shamanti, we understand your concern. As per our records, your booking was made under the Lite fare, which includes only 7 kg of cabin baggage only and no check-in baggage. Upon checking the records, the baggage carried was found to be a larger-sized check-in bag that did not meet the permitted cabin baggage dimensions. Hence, the charges were applied. We appreciate your understanding in this matter.

[Air India Express @AirIndiaX]

@ImcorpLalit Hi! Thank you for your kind words. We're delighted to know you appreciated our punctuality and the service provided by our crew. We look forward to welcoming you on board again soon!

[Air India Express @AirIndiaX]

@SanyamMaheshwa5 Apologies for the inconvenience caused, Sanyam. Kindly note that we are working on your concern via case ID 42675975. Further updates will be shared with you over the email. Thank you for your patience and understanding.

[Air India Express @AirIndiaX]

Hi Sajid! We would like to clarify that all mandatory travel documents must be complete and valid at the time of travel. As these documents are required to comply with applicable travel and immigration regulations, our airport team was unable to complete your check-in and permit boarding. We understand this was disappointing and appreciate your understanding. We recommend ensuring that all required travel documents are in order before your next journey to help avoid any inconvenience.

[Air India Express @AirIndiaX]

@RectleBin Hi Nimrat, thank you for your kind words. We're delighted to hear that Anusree M provided you with excellent customer service. Your appreciation means a lot, and we'll be sure to share your feedback with her and the team. We look forward to welcoming you on board again soon!

[Air India Express @AirIndiaX]

@Dgkulshrestha Hi Deepa, we sincerely apologize for the inconvenience caused. We'd like to look into this for you. Kindly share your PNR via DM so we can investigate the matter and assist you further.

[Air India Express @AirIndiaX]

@Ashutosh_ATO Hi Ashutosh, we are sorry to learn about your experience and apologise for the inconvenience caused to you. We have registered your concern under case ID-42681859. Please allow us some time, we will get in touch with you via email for assistance.

[Air India Express @AirIndiaX]

Hi Santosh, we sincerely apologise for the delay you experienced while disembarking after landing. We understand your disappointment at having to wait after arriving on time. This is certainly not the experience we aim to provide. Your feedback has been noted and will be shared with the concerned team for review and necessary improvements. We appreciate your patience and look forward to serve you better in the future.

[Air India Express @AirIndiaX]

Hi Ashim, thank you for sharing your valuable feedback. We are sorry to learn that the boarding experience did not meet your expectations, and we would like to understand what happened. Please send us a DM with a few more details so we can look into the matter. https://t.co/4DB9tfnsK7

[Air India Express @AirIndiaX]

@Cgikkv Hi Cgikkv, we haven't received your details via DM yet. Is this sorted for you?

[Air India Express @AirIndiaX]

@bharatahujaa Hi Bharat, we are glad to learn you are happy with the assistance provided by our staff and had a smooth check-in experience. We look forward to serving you again soon. keep flying with us! 😊

[Air India Express @AirIndiaX]

Hi Prabhakar, we understand your disappointment. Please be informed that our check-in counters close 60 minutes before departure and the boarding gate closes 25 minutes prior. As per our records, you reached the boarding gate after it had closed, and our team was unable to contact you despite attempting to call. In line with our policy, we are unable to process any additional refund. The applicable no-show refund of INR 1,423 has already been processed to the original booking source. We appreciate your understanding.

[Air India Express @AirIndiaX]

Hi Rahul! We are sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the experience we strive to provide our guests. We request you to kindly share your PNR via DM so that we can review the details of your journey and assist you accordingly. We look forward to hearing from you. https://t.co/4DB9tfnsK7

[Air India Express @AirIndiaX]

Thank you for sharing the details, Amit. We would like to inform you that the seat upgrade charges of INR 4,500 were refunded to the original mode of payment on 30 Jun 2026. We understand your disappointment and sincerely regret the inconvenience caused. However, we are unable to offer any additional compensation in this case. We appreciate your understanding.

[Air India Express @AirIndiaX]

Hi Amit! We sincerely apologize for the inconvenience and disappointment caused due to the change in aircraft, which resulted in your Business Class booking being changed to Economy Class. We understand that you had chosen Business Class for the comfort and experience it offers, and we regret that we were unable to provide the same on your journey. We request you to kindly share your PNR via DM so that we can review the details of your booking and assist you accordingly. https://t.co/4DB9tfnsK7

[Air India Express @AirIndiaX]

Hi Tanusree! We apologize for the inconvenience caused to you. We would like to inform you that we have responded to you via email under Case ID: 42672669, sharing your voucher number. Kindly check your inbox, spam, and junk folders for our email. We appreciate your understanding.

[Air India Express @AirIndiaX]

Hi! Thank you for your wonderful feedback and for choosing to fly with us. We are delighted to know that you had a great experience at our Varanasi Airport counter and that Mr. Shiv and Ms. Ayushi made a positive impression with their service. Your kind words are truly appreciated, and we will be sure to share your appreciation with the concerned team. We look forward to welcoming you on board again soon!

[Air India Express @AirIndiaX]

Hi Ayush! Thank you for your kind words and for choosing to fly with us. We're delighted to know that you had a pleasant experience and that Muzammil Khan and Shiv Dubey were able to assist you throughout your journey. Your appreciation means a lot to us. We request you to kindly share your PNR via DM so that we can convey your valuable feedback to the concerned team and recognize their efforts. https://t.co/4DB9tfnsK7

[Air India Express @AirIndiaX]

Hi Tanushree! Thank you for reaching out to us. We would like to inform you that we are currently investigating your concern and will share an update with you at the earliest. We kindly request you to allow us some time while we look into the matter. Thank you for your patience and understanding.