Alison Lees

[Alison Lees @AlisonMLees]

@HMRCcustomers Oh, yes. I have a general question. Have you ever thought of asking sole traders and freelancers what helps them, when it comes to taxes?

[Alison Lees @AlisonMLees]

@thetimes paywall. Either you want us to read it, or you don't. You can't have it both ways.

[Alison Lees @AlisonMLees]

@RoyalMail A stockpile of post delivered today, 1st class items, dating back to 16th May. Also, an actual security risk, because bank card and pin in the same delivery. You need to fix it. At once. 1st class post is your 1st priority, and it comes the next day, no excuses.

[Alison Lees @AlisonMLees]

@HMRCcustomers While I'm on Twitter, I haven't heard yet that you have back-tracked on making tax digital, which is completely unacceptable. It needs to be the same way it always was; once a year, HMRC website or on paper, as the taxpayer prefers. You should have fixed it by now.

[Alison Lees @AlisonMLees]

@AskNationwide Also, your debit card design is a security risk. If I read my long number, anybody nearby can also read my special security number. Please sort this out. I do not want to have to cancel a card every time I think somebody looked over my shoulder.

[Alison Lees @AlisonMLees]

@AskNationwide New card and new pin came in the same delivery because royal mail don't do 1st class post any more, instead saving post from as far back as 10 days ago. This is a security risk: you need to complain to Royal Mail so that all Nationwide post is delivered properly.

[Alison Lees @AlisonMLees]

@HMRCcustomers The bus tickets come in at £4.

[Alison Lees @AlisonMLees]

@HMRCcustomers @HMRCcustomers Hmm. Suppose you are going to a thing at the library that counts as CPD and then you have been asked to do some shopping in town while you are there?

[Alison Lees @AlisonMLees]

@HMRCgovuk If I work in place A and am going to a 'training' session in place B, can I claim bus tickets to get to place B as a business expense? I am self-employed. I asked your customer support and got a gobbledegook reply.

[Alison Lees @AlisonMLees]

@HMRCcustomers That does not answer my question? I am asking about tax-deductible business expenses for a sole trader.

[Alison Lees @AlisonMLees]

@HMRCcustomers If I work in place A and am going to a 'training' session in place B, can I claim bus tickets to get to place B as a business expense? I am self-employed.

[Alison Lees @AlisonMLees]

@HMRCcustomers And also, you still need to cancel making tax digital for anybody who is not vat-registered. I don't think you have done it yet? Filing taxes should be free at the point of use, and the insistence on third-party software exposes you and the taxpayer to fraud.

[Alison Lees @AlisonMLees]

@HMRCcustomers What is the position on claiming for eye tests as a business expense if self-employed and 'working all day in front of a computer monitor' (https://t.co/tQUEgIoedx).

[Alison Lees @AlisonMLees]

@Plusnet Why should I phone? The last time I phoned, I got someone who didn't know anything and wouldn't help. It's quite simple. If you email me, I should be able to email you back.

[Alison Lees @AlisonMLees]

@Plusnet I've had an email about phone line switch off. The email & your website appear to be claiming that I have to switch to fttp but that's not actually true, is it? I need greater transparency, actual dates & costs, and better customer services. This is most disappointing.

[Alison Lees @AlisonMLees]

@Plusnet I have new email, says I'm switching to ee in 30 days. I phoned already. I want to remain with plusnet fibre to cabinet but lose the phone line rental, at a reduction in cost. This was not offered anywhere & person I spoke to on the phone before couldn't help. Please fix it.

[Alison Lees @AlisonMLees]

@Plusnet I can't be bothered to phone up; tired of speaking to idiots on the phone. Also, I will apparently get an email 28 days before they cut the landline so the matter is not so urgent that I have to sort things out today. Feedback: Don't use 'we are urging' or 'as soon as possible'.

[Alison Lees @AlisonMLees]

@Plusnet I just phoned one of your other numbers, and the lady who answered was completely useless. Your customer service has gone downhill.

[Alison Lees @AlisonMLees]

@HMRCcustomers That's good to know, thanks
! I can never find anything on your website.

[Alison Lees @AlisonMLees]

@HMRCcustomers Does the flat rate expenses for 'use of home' (self-employed, freelance, or sole trader) cover house insurance (buildings and contents), or should I calculate a suitable proportion of house insurance (building and contents) and add it to my tax deductible expenses?