@ATT Extremely disappointed and frustrated right now. Internet was working until a technician came out today to look into an upgrade. Now we don’t have internet and being told no one can come out and fix until 7/31. Unacceptable.
@ATTCares Two hours later and finally got a call from a manager who admitted that it was the technicians fault. But still can’t come out till 7/31 to fix. Absolutely horrible customer service. I would have been fine with tomorrow but that’s 5 days with no service.
@ATT The first available appointment we were told is 7/31. But AGAIN, this wasn’t an issue until a technician from AT&T was here today. As someone in the customer service industry, this is unacceptable and a technician should be here right now resolving whatever issue they caused.
And now we just got the confirmation for 7/31. After we said that wasn’t acceptable and to speak to a manager. Which we’re still waiting for a manager to call back.
And when asked to speak to a manager, we’re told that a manager isn’t available for another 2 hours. Remind you, we had working internet until the technician was here.