AT&T Help

Hello! 👋 Questions on your service, device or products? We’re here to help.

[AT&T Help @ATTHelp]

@MiriamHv2 Hola, este es AT&T Estados Unidos. Tu solicitud no puede ser atendida por este equipo, por favor envía un mensaje directo a la cuenta @ATTMx | https://t.co/SjfpjXdSa4 para brindarte la asistencia que solicitas. Gracias por tu comprensión. DavidA

[AT&T Help @ATTHelp]

Hello there, thank you for bringing this to our attention. We're really sorry to hear how you were treated, and I appreciate you taking the time to explain what’s going on. Your experience matters, and I’m here to help get this moving in the right direction. Let’s take this step by step, so we can work toward a solution. Kindly send us a DM with more details, so that we quickly investigate this to get you the resolution and assistance you deserve.^AnnieS

[AT&T Help @ATTHelp]

Hi there, thank you for reaching out to us. We understand how important it is having stable and reliable connection but not to worry we're connected to help you in any way we can. Please join us in a DM so that we can take a closer look into this for you. Additionally, you can follow the below link to check for service interruption in your area. ^ReneB

https://t.co/oE5iYKMiTK

[AT&T Help @ATTHelp]

Hi there, I completely understand that being on hold for a long time can test your patience we are connected to help you in any way we can . Since this an account related information we take precaution on your safety and security in that case I request you to please send us a DM so that I can look into this deeper and assist you to have the best experience. ^DaisyG

[AT&T Help @ATTHelp]

Hi there, this is Ruby from AT&T I'll be handling your case from now on. I see that you are concerned regarding your Internet services and bills. I'm sorry for the hassle you've been through. I can relate to the importance of active connections with bills under budget and how it affects your daily chores. Please be assured that I'm adhered to assist you with this. Let us know the best time you are available so that we can assist you with this. -RubyM

[AT&T Help @ATTHelp]

Thank you for letting us know! It is great that you already have the app, but I am sorry to hear that those spam alerts are still getting through. Since you are already using the basic version, we can check if your account qualifies for ActiveArmor Advanced. It costs $7 a month(though it is already included for free on some of our unlimited plans) and it gives you extra features like Caller ID and Reverse Number Lookup to stop even more hidden callers.

Since we are in a public space, please do not post your account details here. Please send us a DM (Direct Message) right away, and we can check your plan and help you set up these advanced features privately!
DavidA

[AT&T Help @ATTHelp]

Hi there! I completely understand your frustration. Getting so many spam calls and text messages is really annoying! Since we are posting in public, please do not share any personal account details here. Instead, I highly recommend downloading our free AT&T ActiveArmor app. It is a great tool that automatically blocks fraud calls, sends spam straight to voicemail, and stops annoying text messages sent from email addresses. DavidA

[AT&T Help @ATTHelp]

Hello James! Thank you for reaching out to AT&T. I've understood that you seek more information about switiching to us and become a part of the AT&T Family. Have no worries, we are excited to welcome you and would love to assist you further with this. I will be personally assisting you to get to the bottom of this and provide you the assistance you need. Please slide into our DM so we can discuss more about this. We will be waiting for your message. ^IssacS

[AT&T Help @ATTHelp]

Hey there, we are sorry to hear about your experience with your trade-in and the missing return label and understand how frustrating it must be to feel like you’re not receiving the value you were promised, especially after upgrading to a new device. That’s not the experience we want for you. If you can share your order details or account information via DM, we will be able to take a closer look into this for you. ^Eli

[AT&T Help @ATTHelp]

@Lanitzin3000 No queremos que tenga ningún inconveniente con su señal, y queremos ayudarle a revisar que podría estar causando este problema. Envíenos un mensaje directo para que podamos trabajar juntos. ^RhysM

[AT&T Help @ATTHelp]

@crypto_victimm We know how important it is to have a reliable connection. Please send us a DM, so that we can help you with your request ^MariaP

[AT&T Help @ATTHelp]

Hey Cesar, we understand how inconvenient it is when your phone isn’t working, especially during a road trip or at work. We apologize for the inconvenience this is causing in your day. We can imagine the inconvenience and I assure you I will work to get this situation resolved. ^Eli

[AT&T Help @ATTHelp]

@TekOddball We are here to help you, please send us a DM so that we can give you the most tailored assitance ^MariaP

[AT&T Help @ATTHelp]

@A1ELA Hello Azzam, we hear you, and we are here to turn your experience around to lend a helping hand with your request! Please meet us in DM, and we'll be glad to help. ^LauraE https://t.co/Uyi4xN5vDH

[AT&T Help @ATTHelp]

Hey there, We're really sorry for the inconvenience that this has put you through, and we understand you're concerned about your bill. Let's review it together and find a solution that works for you. Please meet us in a DM, so we can get started. We look forward to working with you. -JessieN

[AT&T Help @ATTHelp]

@geoorge200515 Hola, este es AT&T Estados Unidos. Tu solicitud no puede ser atendida por este equipo, por favor envía un mensaje directo a la cuenta @ATTMx | https://t.co/SjfpjXdSa4 para brindarte la asistencia que solicitas. Gracias por tu comprensión. DavidA

[AT&T Help @ATTHelp]

Hello there, thank you for bringing this to our attention. We are so sorry for the inconvenience and for how you were treated. I understand how frustrating this situation must be, especially given your loyalty. Please give an opportunity to turn around this experience. Kindly send us a DM, so that we quickly look into this for you.^AnnieS

[AT&T Help @ATTHelp]

Hello James, I understand how disappointing it must be to spend nine hours trying to get your AT&T Fiber and Mobile bundle, and I appreciate your persistence in reaching out to the VIP service line one last time. Your dedication shows how important this is to you, and I hope your next call brings a resolution. Please join dm so we could get started. -JenniferL