Australia Post

Delivering for Australia.

Got a customer service query? We’re here to help. Get in touch here:

[Australia Post @auspost]

@gusmacca @Shopify Hi Angus 👋 Shopify Basic doesn’t support carrier integrations like AusPost. They’re available on Grow (annual), Advanced & Plus plans. On Basic, you can still use AusPost via Shippit, ShipStation or Starshipit 👉 https://t.co/pfSqsUmC4S

[Australia Post @auspost]

@JennJenM Hi Jenn,
While we try to adhere to any delivery requests where possible, drivers do have guidelines that determine a 'safe' location (parcel size/foot traffic/visibility from street/weather conditions), and if the location isn't suitable, they will take it for collection.
~ Ash

[Australia Post @auspost]

@Patrick38248972 Hi there,
If you are needing urgent help, you would be best to utilise the Call or Live Chat functions, as you will be able to speak with an agent in real time. The online enquiry may take longer to hear back from due to volume.
~ Ash

[Australia Post @auspost]

@bobbyforpres24 Hi @bobbyforpres24,
So that we can check on that one further with you, can you please reach out to us via any of the methods on our Help & Support page (https://t.co/9yVSgGa57x), that way we can raise any needed investigations with the postal carrier in the USA .
~ Ash

[Australia Post @auspost]

@lelliefish Hi @lelliefish,
Apologies for the delay in reply, the website seems to be working okay at the moment, but please let us know if you're still having trouble with any particular pages so we can take a look for you.
~ Ash

[Australia Post @auspost]

@IluvDM101 So we can look into this for you Matt, please contact us on 13 76 78 or by raising an online enquiry or live chat via this link: https://t.co/9yVSgGa57x. For your own privacy, please delete your post as it shows your tracking number. - Scott

[Australia Post @auspost]

@uknowhatimsayin Hi Rhonda. We're sorry to see you've had trouble with your delivery. So we can look into this, please contact us on 13 76 78 or by raising an online enquiry via this link: https://t.co/9yVSgGa57x. You can also chat to us on our live chat feature from the same link as well.- Scott

[Australia Post @auspost]

@AaronCheater Hi Aaron. We're sorry to see you haven't received your delivery. So we can look into this, please contact us on 13 76 78 or by raising an online enquiry via this link: https://t.co/9yVSgGa57x. You can also chat to us on our live chat feature from the same link as well. - Scott

[Australia Post @auspost]

@possumbrisbane Hi There, Thanks for reaching out, Please contact our dedicated help and support team to report about the incident via https://t.co/9yVSgGa57x. This will allow you to log a case or start a live chat. Alternatively, you can phone us on 13 76 78 (M-F 8am-6pm).

- Mahima

[Australia Post @auspost]

@ChaseForestHill Hi Matteus,
I'm sorry to hear that you're having trouble with your parcel - so we can take a look at it for you, please contact us via our Help & Support page (https://t.co/9yVSgGa57x), with the tracking number and full delivery address it should be coming to.
~ Ash

[Australia Post @auspost]

@JBarraket Hi Jo, I am sorry to hear about it. Please contact our dedicated help and support team via https://t.co/9yVSgGa57x. This will allow you to log a case or start a live chat. Alternatively, you can phone us on 13 76 78 (M-F 8am-6pm).

- Mahima

[Australia Post @auspost]

@nolotusblossom Hi Grace,
We'd definitely like to take a look at that one for you!
Please reach out to us with the tracking number & delivery address via any of the methods listed on our website (https://t.co/9yVSgGa57x)
The Call or Live Chat options will let you speak with someone today.
~ Ash

[Australia Post @auspost]

@shockingcbr We're sorry to see you've had trouble with a parcel delivery. If you'd like us to look into this for you, please contact us on 13 76 78, by live chat or by raising an online enquiry via the following link: https://t.co/9yVSgGa57x. - Scott

[Australia Post @auspost]

@AhhSplendid Hi Nicole. We're sorry to see you're having issues with your mail redirection. So we can look into this, please contact us on 13 76 78 or by raising an online enquiry via this link: https://t.co/9yVSgGa57x. You can chat to us on our live chat feature from the same link. - Scott

[Australia Post @auspost]

@Amelia_K95 Amelia, I am sorry to hear about your parcel delay. Please contact our dedicated help and support team via https://t.co/9yVSgGa57x. This will allow you to log a case or start a live chat. Alternatively, you can phone us on 13 76 78 (M-F 8am-6pm).

- Mahima

[Australia Post @auspost]

@GallivantGirl Hi Anastasia,
Definitely something we'd like to take a look at and help with!
Can you please reach out to us via any of the methods listed on our website (https://t.co/9yVSgGa57x)
Just with the tracking number/s this happened with, and your unique Parcel Locker address.
~ Ash

[Australia Post @auspost]

@Patrick38248972 Hi there. We can definitely provide assistance with your parcel if you can contact us on 13 76 78 or by raising an online enquiry via this link: https://t.co/9yVSgGa57x. You can also chat to us on our live chat feature from the same link as well. - Scott

[Australia Post @auspost]

@DocAvvers Hi @DocAvvers,

If you would like us to look into any delivery issues, please contact us on 13 76 78 or by raising an online enquiry via this link: https://t.co/9yVSgGa57x. You can also chat to us on our live chat feature from the same link as well.

Matt

[Australia Post @auspost]

@potato_knish Hi, Please contact our dedicated help and support team via https://t.co/9yVSgGa57x. This will allow you to log a case or start a live chat. Alternatively, you can phone us on 13 76 78 (M-F 8am-6pm).

- Mahima

[Australia Post @auspost]

@b20claire Hi there. We're sorry to see your item was left in the rain. So we can look into this, please contact us on 13 76 78 or by raising an online enquiry via this link: https://t.co/9yVSgGa57x. You can also chat to us on our live chat feature from the same link as well. - Scott