"Creating specialist roles in the service management office (SMO) is a more effective way to establish and improve customer experience. This is one of the key lessons I’ve taken away from #ITIL4’s Managing Professional guidance. - https://t.co/oEKuVoo0sf
"A great way to help project and programme managers engage with other people and share information is through communities of practice." - https://t.co/Intbt49Py1
#ITIL4 Specialist: Create, Deliver and Support
This specialist certification is for professionals who design and/or manage the delivery and support of IT-enabled products and services: https://t.co/tGmkeJbFSZ
"Organizational change management could be, I believe, to the 2020s what project management was to the 2010s in terms of managing change effectively."
Find out why in today's blog by Kevin Jones - https://t.co/2a7GjXasfP
In this blog, Raya Slavova discusses why certifying in Managing Successful Programmes is also part of thinking about what comes next in a #projectmanagement career - https://t.co/YnFjRlWHqL
#ITIL4 Foundation: This certification is for anyone who needs to understand the key concepts of #IT service delivery and how to address new #servicemanagement challenges: https://t.co/ePuunZVG1p
Obtain this designation to gain guidance on continual improvement; aligning #IT strategy with business objectives & outcomes; and building effective governance, risk and compliance - https://t.co/l0KwaCsJ03
We invite you to join us on Thursday 16th December, at our exclusive PRINCE2 Webinar, hosted by PRINCE2 Expert Allan Thomson and in collaboration with @PeopleCert and @AXELOS_GBP to help you learn how to get the best out of PRINCE2.
Register here: https://t.co/nNrP5LWf5F
Our #digital#sustainability book from @DefraGovUK and @AXELOS_GBP has now been published!
A big thank you to my fellow authors, our editors, the team, and the community!
Some introductory words and a link to the publisher's web site can be found here: https://t.co/PuLFcfjDAm
With an expectation from companies that staff are now more able to take care of #IT problems independently, what does this mean for the landscape of IT support services?
Adam McCullough discusses in today's blog - https://t.co/oFsZEk4hpf
In this video, Harri discusses exactly how The Golden Gate bridge, the most photographed bridge in the world, was constructed with #projectmanagement in mind: https://t.co/YClQoa3HGf