Hi @awscloud, I’m trying to contact AWS customer support but I cannot find a working support email address. Could you please share the correct and active customer care email or direct me to the proper support channel? Thank you.
Closing tickets without fixing the issue or communicating with the customer is unacceptable. Customers deserve proper support, timely follow-up, and genuine resolution of reported faults.
@AIRTEL_KE @
Your customer support for 5G Home Broadband is frustratingly ineffective. Every time I report an internet issue, a ticket is raised and I'm told that someone will follow up.
My entire monthly subscription is almost over, yet I have not had a stable internet connection. I am still waiting for a field technician to visit and resolve the problem, with no clear timeline or updates.
This has left me confused, as it is difficult to determine which information accurately reflects the company's official policy and how I should proceed. I would appreciate clarification and consistent guidance on this matter.
@MogoAutoLtd@MogoAutoLtd I have contacted customer care five times over the past two days and have also received a call back from your team. Unfortunately, each interaction resulted in different advice, instructions, and interpretations of the policy for the same issue.
@MogoAutoLtd I have contacted customer care five times over the past two days and have also received a call back from them. Unfortunately, each interaction resulted in different advice, instructions, and interpretations of the policy for the same issue.
@Uber This is just one example showing how much Uber Nairobi is out of touch with the reality on the ground. This particular roundabout road was closed more than a decade ago, yet the Uber GPS still uses it to calculate fares and guide drivers to destinations.
This affects both drivers and riders every day. Drivers are forced to use much longer alternative routes while fares are still calculated using non-existent roads, leading to losses in time and fuel. Riders also become frustrated when trips are delayed or routes appear incorrect.
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True free speech would mean speaking without fear or calculation. But in reality, most speech is filtered through risk. What we see online—especially from self-proclaimed defenders of free speech—is often selective expression, shaped by what is safe rather than what is true.
@Uber Additionally, the current support system does not provide a reliable channel to address real-time system failures or operational issues. This leaves drivers without effective assistance when critical problems occur, making day-to-day operations increasingly difficult.
@Uber The inaccurate routing often directs drivers through longer, high-traffic routes, while more efficient and legally viable alternatives are ignored. This results in increased trip times, frequent ride cancellations, and dissatisfaction from riders.
@Uber Lack of real-time human support, an outdated GPS system, and a rigid, pre-programmed app interface are creating significant challenges for drivers in Nairobi.