Barry Kirk

Customer-focused Leadership Consulting | CX & Loyalty Strategy | Partner @ Chapman & Co. Leadership Institute

[Barry Kirk @barrykirk]

@Leslie_resists @HeartlandSignal @IanMack03007724

[Barry Kirk @barrykirk]

@plmanseau @SmithsonianNMAI Thanks for sharing. That was fascinating.

[Barry Kirk @barrykirk]

The "Loyalty Empathy Effect" is a phenomenon of the customer loyalty experience uncovered in brand new research from our team at @chapmanandco_. Join me to learn more about what this could mean for your company in a live webinar on 3/24. Register: https://t.co/ZpCaMgqzCd

[Barry Kirk @barrykirk]

@alexsteed Jefferson City, MO in the 70’s and 80’s: “Showtime” with Bill Ratliff — an after school live program featuring puppets, cartoons and the “Library Lady.” Bill’s son @connorratliff is now a professional actor in NYC and the host of the @DeadEyespodcast.

[Barry Kirk @barrykirk]

@jesseberger Or just beginning! (In a good way)

[Barry Kirk @barrykirk]

@amybphd @LaurelNewman100 @ashleywhillans @ProfWendyWood @CassSunstein @bermster @CharlotteBlank @zarakstar Great example! I can’t be the only person with magazine subscriptions that go straight from the mail to the recycling bin.

[Barry Kirk @barrykirk]

@LaurelNewman100 @ashleywhillans @ProfWendyWood @CassSunstein @amybphd @bermster @CharlotteBlank @zarakstar Yes! Which is why I rarely regard “enrollment” as a serious success metric for a loyalty program engagement

[Barry Kirk @barrykirk]

@secondfret “The Ocean at the End of the Lane” is a great entry point to Gaiman’s fiction.

[Barry Kirk @barrykirk]

Delta latest airline to raise funds through loyalty program https://t.co/VSkBa2qmKa

[Barry Kirk @barrykirk]

@LaurelNewman100 Best quote:

[Barry Kirk @barrykirk]

@zarakstar And St. Louis County rejecting Metrolink access to our suburbs.

[Barry Kirk @barrykirk]

As a hardcore Starbucks loyalist, I’ve experienced this first hand over the last 4 months, moving from grief over loss of access to my daily latte, to nostalgia, to wondering why I ever needed it.

[Josh Barro @jbarro]

Coronavirus has changed our national relationship with coffee. Sales are down at Starbucks and Dunkin Donuts, and people are buying more of it to brew at home. https://t.co/yNAk5wmSwv

[Barry Kirk @barrykirk]

@ProjectLincoln #WeWillVote

[Barry Kirk @barrykirk]

VIDEO: How do you drive loyalty and growth when consumers are more focused on caution and uncertainty? Some answers from a free-wheeling discussion between a behavior scientist and a loyalty marketer: https://t.co/mb4fin2skN #LMKTG

[Barry Kirk @barrykirk]

@plmanseau Good news: in real life, *everyone* tended the fire. So maybe there’s hope for us yet! https://t.co/WK2Udz9wsU

[Barry Kirk @barrykirk]

Airlines loyalty is BIG business -- and now we know the details: "United Airlines Just Revealed a Very Big Secret" https://t.co/01kc2BElVG via @Inc

[Barry Kirk @barrykirk]

VIDEO: What can science teach us about building better connection with employees during the pandemic? A conversation between a practitioner and a behavior scientist: https://t.co/v48fKfcvpk #loyalty #employeeexperience

[Barry Kirk @barrykirk]

The psychology of personal choice and consequences, through the lens of COVID-19 and The Twilight Zone: