Peter Bendor-Samuel

Founder/CEO @EverestGroup. I help businesses capture value in #DigitalTransformation, tech #disruption, #BusinessModel change. Blogs @CIOonline & @Forbes

[Peter Bendor-Samuel @bendor_samuel]

In this blog, we explore how #GenerativeAI is not only enhancing our personal and professional interactions but also ensuring that the essence of human connection remains central in our increasingly digital world. https://t.co/yZBhmlAw8N

[Peter Bendor-Samuel @bendor_samuel]

Enhancing #CX is crucial for brands to achieve superior growth and loyalty. This blog is the first in a series that will highlight tech providers and how integrated tech solutions can address CX challenges and improve productivity and data flow. Read on https://t.co/sjqdugk7H5

[Peter Bendor-Samuel @bendor_samuel]

Navigating career paths in #GBS can often feel like there's "No Exit." Discover the challenges and opportunities GBS leaders face in moving beyond their roles. https://t.co/Zzi5HJi6Q5

[Peter Bendor-Samuel @bendor_samuel]

A top-notch #CustomerExperience can transform skeptical shoppers into loyal brand advocates. However, achieving this level of service can be challenging. #AI can help enterprises manage these diverse touchpoints more consistently and coherently. Read on https://t.co/DLvXIEAmmr

[Peter Bendor-Samuel @bendor_samuel]

In the evolving #insurance industry, embracing #sustainability is essential for mitigating climate risks, meeting regulatory demands, and ensuring long-term value in a world facing complex environmental and social challenges. Read on: https://t.co/cQwYmn0gfa #EGresponsible

[Peter Bendor-Samuel @bendor_samuel]

Without question, quantum computing will revolutionize the capabilities of enterprises across various industries as well as IT service providers. To remain competitive, now is the time for some planning decisions. Read on https://t.co/eEhvlB5Skx

[Peter Bendor-Samuel @bendor_samuel]

As enterprises turn to industry-specific ERP solutions, Infor's growing presence in the Cloud ERP market is becoming more prominent. This blog explores Infor's strengths and challenges as it aims to compete with traditional ERPs. Read on https://t.co/WHhlVgTxKm

[Peter Bendor-Samuel @bendor_samuel]

It is clearly possible to run a Global In-house Center (GIC) (also known as a captive) more cost-effectively in house than using third-party service providers. Why is the market different today? Read on to learn more https://t.co/kb7nSCvHia

[Peter Bendor-Samuel @bendor_samuel]

Why do #GBS leaders seem to be moving jobs at a higher than usual rate? Is it the nature of the beast—does GBS as a model attract more than its share of job hoppers? Read on to learn more https://t.co/ikFDTDkkOQ

[Peter Bendor-Samuel @bendor_samuel]

How can you reduce the level of uncertainty and risk as you drive innovation and growth and disrupt your competitors in today’s changing market dynamics? For instance, how could sodium-ion batteries strategically impact your company? Read on https://t.co/sSdnpxt8vA

[Peter Bendor-Samuel @bendor_samuel]

Digital technology is revolutionizing #subscription management by providing organizations with real-time data-driven insights to enhance personalization, increase sales opportunities, optimize revenue, expand offerings, and retain customers. Read on: https://t.co/INdoAxchhT #CXM

[Peter Bendor-Samuel @bendor_samuel]

.@Coforge's acquisition of @Cigniti could be a game-changer for the company. Join Everest Group analysts as they discuss this acquisition, how it could affect the Quality Engineering (QA) space and QE providers, and how the QE landscape could evolve. Watch https://t.co/JpgnSDlfPl

[Peter Bendor-Samuel @bendor_samuel]

What impact will the EU #AI Act have on the #financial services sector? Read our latest blog for key priorities for both #enterprise and service providers as we enter a new age of AI legislation. https://t.co/SQjqmHm96x

[Peter Bendor-Samuel @bendor_samuel]

Join this interactive event to discover the vast advantages impact sourcing delivers for enterprises and learn practical approaches to achieving business benefits while driving social impact. 🌱📈 Register now: https://t.co/mxki9FjXdG

[Peter Bendor-Samuel @bendor_samuel]

Everest Group's latest Forces & Foresight™ research highlights the beginning of a turnaround in the services industry's growth. However, the recovery is unexciting, as forces exist that impede and support industry growth. Read on to learn more https://t.co/OsQtFQMMUN

[Peter Bendor-Samuel @bendor_samuel]

Gen AI is transforming the CXM landscape, challenging traditional contact centers. While concerns about declining revenues & increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues. Read on https://t.co/qAstVuWshf

[Peter Bendor-Samuel @bendor_samuel]

Everest Group will host a Breakfast Briefing on Thursday, June 20, 2024, where our analysts will lead a panel discussing the latest industry trends, real-world use cases, and the challenges and opportunities of implementing #GenerativeAI. Learn more https://t.co/H6oUswoxpU

[Peter Bendor-Samuel @bendor_samuel]

Discover the pivotal moments of @RSAConference 2024 in San Francisco, where AI's transformative potential took center stage alongside the rise of #cybersecurity platformization and the urgent focus on industrial security. Read on. https://t.co/iH1Ln4I027

[Peter Bendor-Samuel @bendor_samuel]

Discover the pivotal moments of @RSAConference 2024 in San Francisco, where AI's transformative potential took center stage alongside the rise of cybersecurity platformization and the urgent focus on industrial security. Read on. https://t.co/v4uHWlNgrM

[Peter Bendor-Samuel @bendor_samuel]

#Outsourcing is a growing trend in the #insurance industry to transform the #actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand. Learn more in this blog. https://t.co/GKIbv2Xhz1