Better

We're Better. The charitable social enterprise that runs Sport and Centres, Libraries, Spas & more. Customer support team at @betterhelpers

[Better @Better_UK]

@Nickyjenk46 @ElthamLibrary @Royal_Greenwich @GreenwichLibs Hi Nicky,

Thank you for reaching out!

We aim to ensure that all members and families feel welcome and represented in our community, and we're committed to creating an inclusive environment where everyone feels respected.

Warm Regards, 

Kaisha

[Better @Better_UK]

@Voicesunheard25 Hi Donna,

Thank you for your update!

Please contact us to review this further:

[email protected]

We can look into the payment, as we cannot request sensitive information via this platform.

Feel free to put 'FAO Kaisha' in the subject.

Warm Regards,

Kaisha

[Better @Better_UK]

@Voicesunheard25 Hi Donna,

Thank you for reaching out to us!

At many of our centres, we don’t have a price for children under 2.

This means that you likely paid for a ticket stating 1 Adult and 1 under 2.

Please note that this is the same rate as a standard Adult ticket.

Warm Regards,

Ka...

[Better @Better_UK]

@CarlymaSpice Hi Carly,

Thank you for reaching out!

We'd love to discuss this further.

Please contact us at: [email protected]

Warm Regards,

Kaisha

[Better @Better_UK]

@benbezoss Hi Ben,

Thanks for reaching out! 

Our £72 membership is a full National agreement, giving you access to all of our facilities, including gym, swimming, fitness classes, health suite & 1 weekly racquets booking. 

Other membership options are also available. 

Regards, 

Kaisha

[Better @Better_UK]

@julie_twickers @LBRUT Hi Julie,

Thank you for your feedback!

We're saddened to hear that you've experienced issues with your bookings.

We also appreciate your feedback and would like to find out more.

Our email address is: [email protected]

Warm Regards,

Kaisha

[Better @Better_UK]

@timobruhasleft Hi Tim 

Please email or call our Customer Service Team with your membership number so we can assist, 

Kind Regards

Amir

[Better @Better_UK]

@John_Paton_PT Hi John,

Thank you for reaching out to us.

We're thrilled to hear that you'll be joining the team soon.

We look forward to welcoming you on board.

Warm Regards,

Kaisha

[Better @Better_UK]

@MaryKnightArt Hi Mary,

Thank you for your feedback!

We'll be in contact with you shortly regarding your query.

Warm Regards, 

Kaisha

[Better @Better_UK]

@MaryKnightArt Hi Mary,

Thank you for contacting us!

Please contact us at: [email protected]

We're unable to request personal information via this channel.

You can also request to remove the penalty during your next visit to your local Centre.

Warm Regards,

Kaisha

[Better @Better_UK]

@SalDizzy Hi Sally,

Thank you for reaching out to us!

We're more than happy to assist with this if you let us know what you've lost.

You can also contact the team at: [email protected]

This may be more helpful, as your query will be directed to the centre's inbox.

Warm Regards, 

Kaisha

[Better @Better_UK]

@FrielSande74366 Hi Friel,

Thank you for reaching out to us!

We wouldn't recommend this, as we require your support with your older child.

We'd advise enroling them in the Foundation course, as this is an independent group lesson.

Warm Regards,

Kaisha

[Better @Better_UK]

@zoe_bearx @zoe_bearx

[Better @Better_UK]

@zoe_bearx Hi Zoe,

Please email our customer service team so we can assist you.

The email address is [email protected]

Warm Regards

Hazal

[Better @Better_UK]

@curlymag84 Hi Claire,

Thank you for reaching out to us!

The Platinum Jubilee Centre Memberships will become available on April 19th, 2026.

This is when we take full ownership of the Centre, and the facilities will start to open up on the following day.

Warm Regards, 

Kaisha

[Better @Better_UK]

@JulieBr69091932 @JulieBr69091932

[Better @Better_UK]

@JulieBr69091932 Hi Julie,

Thanks for your message.

We do not have a direct line for the centre but if you email them, they should respond to you within 3-5 working days.

Their email address is: [email protected]

Warm Regards

Hazal

[Better @Better_UK]

@mrswickpe Hi Mr Swick,

We apologise for the delay!

We have responded to your direct message, where we could provide more information regarding your request.

We're hoping this helps, and take care!

Kaisha

[Better @Better_UK]

@thewholething1 Hi,

Hope you're well!

After a frost, warming floors can form invisible condensation, making them slippery.

This means that rainwater can be easier to manage. 

Closures are a safety precaution, and depend on whether conditions are safe and playable.

Warm Regards,

Kaisha

[Better @Better_UK]

@Daz_moon @Betterhelpers Hi Darren 

Thank you for your message. 

If you would like to discuss your son's membership, please DM @Better_UK with the membership details, and we will be happy to assist. 

Kind Regards

Amir