Bizrate Insights

The industry-leading suite of customer listening & website ratings tools for online retailers. A @PeopleIncco company.

[Bizrate Insights @bizrateinsights]

First-time buyers are open, but cautious. They are willing to try something new, but they look for proof before they commit. Social proof matters. 

Get the report: https://t.co/27sktuXQkY

#ecommerce #trust #consumerinsights #discovery

[Bizrate Insights @bizrateinsights]

Discovery and purchase are closer than ever. In our latest report -- How to Win Customers Who Haven't Heard of You Yet -- we surveyed ecommerce shoppers to learn how to capture their trust.

Get the report: https://t.co/n5J2hS7oaL

#ecommerce #trust #consumerinsights #discovery

[Bizrate Insights @bizrateinsights]

Hit the Quackpot at #Shoptalk in Vegas! Come say hello at Booth #2675.

Meet the team, play games, win prizes, and learn how to boost conversion rates with customer feedback.

#Ecommerce #Retail #CX #Reviews

[Bizrate Insights @bizrateinsights]

Annnnd...go! #Shoptalk is underway!

The team is synced, psyched, and ready to talk Insights!

Stop by Booth #2675 to reconnect with the team, play games, win prizes, and learn how you can get more from your Ratings & Reviews!

#Reviews #ecommerce #Retail

[Bizrate Insights @bizrateinsights]

Headed to #Shoptalk? next week? Come see us at Booth #2026!

Let’s compare notes on what’s actually moving conversion and loyalty in 2026.

#ecommerce #VoiceOfCustomer #CustomerInsights

[Bizrate Insights @bizrateinsights]

#Shoptalk is coming up fast, and we can't wait to reconnect with everyone.

Swing by Booth #2675 to talk customer insights, grab a scratch-off ticket, and win great prizes like stickers, flamingos, and our ever-delightful data ducks!

#customerInsights #ecommerce #retail

[Bizrate Insights @bizrateinsights]

Palm Springs, we’re ready to flamingle!

If you’re at #eTailPalmSprings (Feb 23–26), stop by Booth 410. We’re bringing stuffed flamingos, Data Ducks, and insights rooted in real customer feedback.

#eTail #ecommerce #VoiceOfCustomer

[Bizrate Insights @bizrateinsights]

AI is changing how people shop. But most shoppers still aren't sure they trust it.

That middle group matters.

Download the full report: https://t.co/Rct25wJOu2

#ecommerce #customerexperience #consumerinsights #ai

[Bizrate Insights @bizrateinsights]

If you only review customer feedback occasionally, you’re leaving insights on the table.

Here’s a simple VoC insights calendar with three checkpoints teams can use to spot patterns and act on them.

Download the playbook: https://t.co/FjjAWVdCBP

#VoC #CustomerInsights

[Bizrate Insights @bizrateinsights]

Headed to #eTailPalmSprings? Come see us at Booth #410!

Let’s compare notes on what’s actually moving conversion and loyalty in 2026.

#eTail #ecommerce #VoiceOfCustomer #CustomerInsights

[Bizrate Insights @bizrateinsights]

What makes reviews feel real? Shoppers look for:

- A mix of positive and negative reviews (54%)
- Customer photos/videos (50%)
- Natural writing tone (39%)
- Verified purchase tags (35%)

Download the report: https://t.co/h6XWaHQAZO

#ecommerce #UGC #AI

[Bizrate Insights @bizrateinsights]

We’re headed to #eTailPalmSprings!

If you or your team will be there, be sure to swing by Booth #410 to say hello.

Get fun scratch-off tickets with prizes like stuffed Flamingos, Data Ducks, and even new AirPods. You don’t want to miss it!

#eTail #CustomerInsights #ecommerce

[Bizrate Insights @bizrateinsights]

With the recent steady stream of articles showing how easy it is to buy fake reviews (shoppers see those, too), verification is a key trust signal.

Download the report: https://t.co/D2hyJlfxn7

#Ecommerce #UGC #AI

[Bizrate Insights @bizrateinsights]

Now even your social proof needs social proof!

With 88% of shoppers at least occasionally questioning whether reviews are real, it's important to roll out every possible assurance.

Download the report to learn how: https://t.co/TOav0FIKUU

[Bizrate Insights @bizrateinsights]

Your product discovery channels are safe. (For now.)

79% of respondents* start shopping on retailer sites and 59% on search engines. Only 12% start with AI chat tools.

Download the report: https://t.co/93WFNAto7b

*Based on our latest survey of 1,006 U.S. shoppers

[Bizrate Insights @bizrateinsights]

With our data experts, we'll walk you step-by-step through basic data analysis that takes you from identifying what happened to understanding why it happened and what to do about it.

Download the guide: https://t.co/5gIRi5bxJ9

#CX #RetailAnalytics #Ecommerce #Retail

[Bizrate Insights @bizrateinsights]

Most ecommerce teams know reviews matter, so picking the perfect platform is crucial. We just published our Ratings & Reviews Solution Purchase Guide to help you make the right choice.

Download: https://t.co/9wjjzjH7iz

#Ecommerce #CX #CustomerFeedback #Retail #Reviews

[Bizrate Insights @bizrateinsights]

New Year’s resolutions aren’t one-size-fits-all. Income matters.

In our latest survey, higher earners were less likely to make a resolution:

- 40% of those earning under $40k
- 21% of those earning $150k+

#ConsumerInsights #Resolutions #NewYear

[Bizrate Insights @bizrateinsights]

Zooming in, the nuances in how resolutions shift with age become more apparent.

Both groups prioritize health, but for younger shoppers, that means exercising/getting fit. For older shoppers, it’s more about nutrition and eating better.

#ConsumerInsights #Resolution #NewYear

[Bizrate Insights @bizrateinsights]

New year, new life? Maybe for some.

In our latest survey of ecommerce shoppers, 53% of 18–34 year olds say they make New Year’s resolutions. That's more than 4x the rate of those 65+ (13%).

#ConsumerInsights #Resolutions #NewYear