BOQ

We're the kind of bank that loves when you visit us – especially in-person at one of our branches.

We're online Mon–Fri 7:30am–5pm and Sat 7am –3:30pm AEST.

[BOQ @BOQ]

@StepsOfEliza Hi, thanks for reaching out. We’re sorry to hear you feel this way. If there’s anything we can do to support you or assist with your banking experience, please feel free to contact our Customer Contact Team on 1300 55 72 72. We’ll do our best to help. Thanks - Jenny

[BOQ @BOQ]

@PatMan_73 1300 55 72 72 so they can securely look into this for you and provide further assistance. Thanks - Jenny 2/2

[BOQ @BOQ]

@PatMan_73 Hi PatMan_73, thanks for reaching out. We’re sorry to hear about your experience and understand how frustrating this must be. As we’re the BOQ Social Media Team, we’re unable to access or review account-specific information here. Please contact our Customer Contact Team on 1/2

[BOQ @BOQ]

@geoffreynash86 Hi geoffreynash86, thank you for your message. As we're part of the social media team, we're unable to check the issue that's occurring on your account. Please give us a call on 1300 55 72 72, and one of our team members will be happy to assist you further. Thanks - Jenny

[BOQ @BOQ]

@bcg1976 to make sure this migration is a smooth as possible for our customers and we appreciate the feedback you have given. Take care – Kayla 3/3

[BOQ @BOQ]

@bcg1976 Feedback form on our website here: https://t.co/lRKqgsJMWF and a consultant will get back to you to discuss as soon as possible. As this isn't a secure channel, I sincerely apologise that I'm unable to access your accounts or arrange a callback from here. Please know we want 2/3

[BOQ @BOQ]

@alanahughes0608 your enquiry or any other questions, please contact our team on 1300 55 7272. Our team will be happy to assist. Thank you. Zohra 2/2

[BOQ @BOQ]

@alanahughes0608 Hi Alana Hughes,
Thank you for reaching out. We’re sorry to hear about your previous experience and understand how frustrating this must have been.
As we are part of the social media team, we don’t have access to account or personal information. For further assistance with 1/2

[BOQ @BOQ]

@Green2StayEco Hi @Green2StayEco, thanks for reaching out. We’re currently experiencing technical issues with our internet banking platform. Our IT team is aware and working to resolve the problem as quickly as possible. Sorry for the inconvenience this may cause. Thanks - John

[BOQ @BOQ]

We're giving BOQ Internet Banking a fresh new look with all the features, tools & functions you know & love. While we make these updates, there will be a brief service interruption to BOQ Internet & Mobile banking between 10pm Sat 23 Nov to 9:30 AEST Sun 24 Nov.

[BOQ @BOQ]

@Beejays5 Hi, please call our Customer Contact team on 1300 55 72 72 so we can assist you further. Thank you, Tanya

[BOQ @BOQ]

@Dan_Aleksic 24/7 on 1300 55 72 72. - Jenny 🌟 2/2

[BOQ @BOQ]

@Dan_Aleksic Hi Dan! Thank you for your message! As you're looking to apply for a Home Loan, one of our branch team members will be in touch with you directly — rather than our Customer Contact team. Alternatively, you’re welcome to contact our Customer Connect team, who are available 1/2

[BOQ @BOQ]

@P240921 I'm really sorry to hear you've been having trouble with the myBOQ app. For help getting this sorted, please contact our support team directly on 1300 737 766. They’ll be able to look into the issue- Saf

[BOQ @BOQ]

@P240921 @P240921 Can you please confirm if you are referring to the myBOQ app, or the BOQ Classic app? The myBOQ app is an app only service independent from our internet banking, and as such would require a different team to assist you. - Scott

[BOQ @BOQ]

@DrJkyllnMrHyd3 Hi DrJkyllnMrHyd3, thanks for reaching out! We did experience some disruption to the myBOQ app earlier, but this has been resolved. If you are still experiencing issues, please contact myBOQ direct on 1300 73 77 66 for further assistance. Thanks - John🙂

[BOQ @BOQ]

@lavenderdiaz for your patience and enthusiasm! 🙌🐮🎡Cheers John 🙂 2/2

[BOQ @BOQ]

@lavenderdiaz Hi lavenderdiaz , thanks for getting in touch! 🌟It’s clear everyone’s excited to snap up those 50% off Ekka tickets! We know the wait can be a little frustrating, but hang in there — it’ll absolutely be worth it once you’ve got your hands on those discounted tickets. Thanks 1/2

[BOQ @BOQ]

@olawalegeorge55 Hi there! If a payment is rejected, the returned payment will normally have a reason attached that you can confirm with your sending bank. You can also call us on 1300 737 766 to make sure there are no issues with your account. -Damo