Bolt

Why drive when you can ride?
#RidingIsTheNewDriving
Tag us in your adventures: @boltapp

[Bolt @boltapp]

@Onikoyiesho1 Hello, thank you for bringing this to our attention. We have responded to you via DM. Please check your messages and reply to us for further assistance.

[Bolt @boltapp]

@AnnetteSkosana Hello, we are concerned to hear about this and understand how unpleasant it is. We have also confirmed that you have contacted us via direct messages. Kindly continue with conversation from there for us to address your issue accordingly.

[Bolt @boltapp]

@lilon00 @ana_mourelo @bcn_ajuntament Hola, Gràcies per informar-nos sobre les màquines deixades darrere de la casa. Ens podríeu contactar per missatge privat indicant-nos l’adreça exacta del lloc on es troben les màquines i adjuntant una fotografia per fer les verificacions necessàries.

[Bolt @boltapp]

@mukabikiraguri To help us better understand the situation and ensure it is addressed appropriately, could you please elaborate on exactly what happened during the trip? Any additional details you can provide will assist with the review of your report.

[Bolt @boltapp]

@mukabikiraguri Hello Samuel, we can imagine how unsettling it must have been to experience conduct that prompted you to report the driver.

[Bolt @boltapp]

@JOBRAN26 مرحباً، نتفهم مخاوفك بشأن رفض طلبك، ونحن هنا لمساعدتك. يرجى مراجعة رسائلك الخاصة، فقد أجبنا على رسالتك.

[Bolt @boltapp]

@e_piphany1 Hello Damilola, thank you for reaching out to us. We’ve responded to your direct message. Please check for further assistance.

[Bolt @boltapp]

@jor11608_jor مرحبًا، شكرًا لتواصلك معنا. نفهم قلقك وإحباطك لعدم قدرتك على الوصول إلى حسابك، ونرغب في مساعدتك. لقد ردنا على رسالتك الخاصة. يرجى التحقق والمتابعة.

[Bolt @boltapp]

@iam_timotee Kindly, if you know who originally posted the screenshot or any additional details, advise them to reach out to us directly via the Bolt app so we can properly investigate and take appropriate action. We appreciate your vigilance and for helping us maintain a safe platform.

[Bolt @boltapp]

@iam_timotee Hello, thank you for reaching out to us. We understand how worrying it can be especially when it involves safety concerns. Please be assured that we take all safety reports very seriously and conduct necessary checks on drivers and their eligibility to operate on the platform.

[Bolt @boltapp]

@gusthegoboss Bonjour Gus, nous sommes navrés d’apprendre cette situation, qui ne reflète pas nos standards de sécurité attendus. Afin d'examiner ce signalement plus en détail, merci de nous envoyer un message privé suivi de votre adresse e-mail et numéro de téléphone liés à votre compte Bolt.

[Bolt @boltapp]

@RoseNgige Please note that the information is reviewed according to Bolt's verification procedures and privacy policies.

[Bolt @boltapp]

@RoseNgige hi there! Verification helps keep the platform safe and secure for everyone. You may be asked to provide an ID document and a selfie to confirm your identity and help prevent fraud, unauthorized account access, or duplicate accounts.

[Bolt @boltapp]

@Karl__Vega Hello Carlos, we understand how unpleasant it is to encounter such an experience. We have checked it and found that you have already raised it via in-app, and it has been forwarded to the relevant team. Kindly follow your Bolt app messages for further information about it.

[Bolt @boltapp]

@karabo_samkelo Hi Samkelo, we're very sorry to hear about this incident. We understand how upsetting and concerning it must be to have your vehicle damaged and then have the driver leave the scene.
Please send us a private message with all the additional information you may have.

[Bolt @boltapp]

@odutoye_da50242 Hello David, we understand how frustrating it is when verification of your documents takes longer. Kindly contact us via direct messages(DM) and share an email and a phone number that is associated with your registration for us to investigate.

[Bolt @boltapp]

@Johnnysmitehdr Hi Johnny, we truly appreciate the respectful way you’ve raised this concern and we understand the challenges drivers face. Your feedback has been forwarded to the relevant team for review as part of our ongoing efforts to balance fair driver earnings with rider affordability.

[Bolt @boltapp]

@ankyarora9555 Hello Ankit, we are contacting you regarding your X post about a driver's behavior. We understand your concern about this situation. After checking, we found that you have already contacted us via the app. Please wait for an update from our team via that channel.

[Bolt @boltapp]

@marmilare Hello Will, we’re concerned to hear about your experience and want to understand it better. Could you please share more details about the issue with the driver via DM, so our team can follow up directly and address the matter.

[Bolt @boltapp]

@Iam_TooMelo We understand how frustrating it is to receive contradicting information. From a review, we can see that our team has shared further updates via the app. Kindly check your in-app messages for reference and if anything is unclear, feel free to continue the conversation there.