Boost Mobile Care

Official Twitter for Boost Mobile customer care. We offer support here 6am-10pm MT 7 days/week! Also follow @BoostMobile for all other updates.

[Boost Mobile Care @BoostCare]

@Danie9833 We appreciate you reaching out to us at Boost Mobile. We have received your message but were unable to reply. Please follow us at @boostcare and send us another message so we can continue to assist you with your request. -D.W

[Boost Mobile Care @BoostCare]

@jeeves74993989 Hello Smiles_NYC, we have sent you a direct message so we can look into this for you! -A.F.

[Boost Mobile Care @BoostCare]

@Mcboots Hello, we have received your message. Please make sure to follow BoostCare for updates and additional information. We kindly ask you to send a second direct message for further assistance or any inquiries you may have. Thank you! -J.D.

[Boost Mobile Care @BoostCare]

@AwamPak48945 @AwamPak48945 Hello pak, we have received your message and want to let you know that, unfortunately, we are currently unable to respond to your inquiry at this moment. We appreciate your patience and understanding in this matter. For any further assistance you may require, please

[Boost Mobile Care @BoostCare]

@AwamPak48945 Hello pak, we have received your message and want to let you know that, unfortunately, we are currently unable to respond to your inquiry at this moment. We appreciate your patience and understanding in this matter. For any further assistance you may require, please follow our BoostCare page for updates and information. Additionally, we kindly ask you to send a second message regarding your request so that we can provide you with the necessary support and assistance you need. Thank you for reaching out to us! -J.D.

[Boost Mobile Care @BoostCare]

@KeithAErekson I would recommend calling in to customer service and request to speak with a Supervisor.

[Boost Mobile Care @BoostCare]

@KeithAErekson I see the line was suspended due to excessive SMS. We had sent out warnings by text to that line and was disregarded.

Also going over the monthly statement it looks like you were on a grandfather plan and since that line was closed we are not able to add the new line to the grandfather plan But I see they did give you a $20.00 credit for having multiple lines and $5 off for signing up on auto-pay. I also noticed you didn't have Boost protection on the line ending in 9608 and the new line has the protection for $12/month. Did you want to remove that?

[Boost Mobile Care @BoostCare]

@KeithAErekson Thank you, Keith. Please bear with me well I look over your account.

[Boost Mobile Care @BoostCare]

@KeithAErekson To protect your privacy and personal information, click the link below to provide your information in a secure web browser. You will have 24 hours to fill out the form and submit your information.

https://t.co/WqutJxnTJi

[Boost Mobile Care @BoostCare]

Hello Keith, thank you for reaching out to Boost Mobile. I am truly sorry to hear that you are experiencing unexpected charges on your account. It's important to ensure that you follow BoostCare for assistance and support. Please make sure to send us a second direct message so we can provide you with further assistance regarding this matter. We are here to help you resolve any issues you may be facing. -J.D.

[Boost Mobile Care @BoostCare]

@SatireAndSediti I truly empathize with your frustration. Please know that if you decide to reconsider, the fraud department is available to help you resolve this issue. -R.M.

[Boost Mobile Care @BoostCare]

@SatireAndSediti Thank you for clarifying that for me. If the account was set up without your knowledge I would recommend you call and speak to our Fraud department, so they can get this situated out for you. 1-833-502-6678 -R.M.

[Boost Mobile Care @BoostCare]

@SatireAndSediti I understand how frustrating this situation must be for you. Just to clarify, have you never had any services with Boost Mobile? -R.M.

[Boost Mobile Care @BoostCare]

@SatireAndSediti Only reason we are asking to PM us is so we can pull up your account and see your account details. -R.M.

[Boost Mobile Care @BoostCare]

@yung_is_mma22 I'm sorry you're feeling this way, Yung. Please share more details about what happened—we’ll look into this together. — MG

[Boost Mobile Care @BoostCare]

@kevinpacheco Hi Kevin, we received your DM but aren't able to reply just yet! Please give us a follow and send a quick message so we can help with your concerns—we're ready when you are. — MG

[Boost Mobile Care @BoostCare]

@OfficialCT_CPHR Hello STofCT-WirelessReview, we have sent you a DM so we can look into this for you! -A.F.

[Boost Mobile Care @BoostCare]

@halfbakedrs Kindly follow us if you wish to keep this conversation going. We cannot send you a direct message until you do. D.P.