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@togetherforsha1 Hello! We're sorry to hear about your negative experience. To confirm, was your last spinal cord stimulator a Boston Scientific product?
@GarethNotGarth We attempted to send you a direct message. If that fails, you may be able to send us a message now that we have followed your account. We have contacted our complaints team and will let you know if they need any more information from you.
@LeighROverton Hi Leigh, thanks for reaching out. We apologize for the frustrating experience. The only way we can help with an upgrade is by having you speak to our Patient Care team, which it sounds like you have already done. If not, please call (866) 360-4747 Monday-Friday 8 AM - 8 PM ET.
@HardenedBeam Hello! If you have experienced an issue with Therasphere Y-90, our support team is available to assist you. Please call (888) 272-1001 Monday-Friday 8:30 AM - 9:30 PM ET.
@Goducks2003 Hello, thank you for reaching out. We are sorry to hear this. Which Boston Scientific device are you implanted with? We will share this information with our complaints team, and we would be happy to connect you with patient services if you are in need of assistance.
@Abraham60373150 Thanks for getting back to us. We would like to collect some more information from you. Can you please send us a direct message via this link? https://t.co/VzMPA2li1D
@Abraham60373150 Hello! In the instance of a stent being blocked by food, are you referring to an Axios Stent? If so, we would like to get some more information and document this in our records. Please let us know!
@Linda_Ragsdale Hi Linda. We wanted to reach out one more time to see if you are comfortable providing us with your contact information. Please let us know the best way to contact you or send us a direct message with your preferred email address. Thank you.
@Vikas11p Hi, thanks for your inquiry—we’re happy to assist. Please call our Patient Services team at (866) 484-3268 Monday-Friday 8 AM – 5 PM CT for information regarding your device.
@Linda_Ragsdale Hi Linda. We wanted to reach out a second time to see if you are comfortable providing us with your contact information. Please let us know the best way to contact you or send us a direct message with your preferred email address. Thank you.
@Linda_Ragsdale We're very sorry to hear that, Linda. Thank you for letting us know. We take these matters very seriously. If you feel comfortable, please direct message us your contact information, including your preferred email address. We may need to follow up with you directly. https://t.co/VzMPA2li1D