Brett Weigl

AI/Digital/CRM product leader. I've moved to Threads: @brettweigl and Blue Sky: @brettweigl.bsky.social

[Brett Weigl @brettweigl]

Couldn't be prouder of the momentum we showed in Q4!

#GenesysCloud

[Genesys @Genesys]

#GenesysCloud Q4 Fiscal Year 24 business results are in!

💲 Continued strong ARR growth of approximately 45% YoY at approx $1.4B scale in Q4
🌎 More than $200 million in new & sustained business influenced by Genesys sustainability practices during the fiscal year

Learn more ↓

[Genesys @Genesys]

Genesys SVP of R&D, Digital and AI, @JoeSmyth10, takes the stage to discuss the power of data for #CX. 📈

[Genesys @Genesys]

Up first: Josh Goldlust 👏🏼

Covering job shifting - when and how AI is eliminating & adding CX positions.

[Brett Weigl @brettweigl]

@DoorDash_Help so if the Dasher didn’t pick up most of the food for my order and I had to drive to the restaurant to get our family’s food, how is it “outside of your policy” to refund me the delivery fee and the tip for the Dasher. Would love to know.

[Genesys @Genesys]

Even as consumers' use of #bots increases, their satisfaction with them has declined.

Mitch Mason, Principal Product Manager of Genesys Conversational #AI breaks down the bot experience, including practical tips to streamline customer journeys and improve satisfaction 🎙️

[Brett Weigl @brettweigl]

@RobTopGames Looks like an amazing update! Rob do you think the update will fix issues with loading save data because when we’re doing that on the current version we always get an error “load failed” & we can’t open any daily chests

[Genesys @Genesys]

To optimize how you apply #AI you need to fully understand it. That's exactly what our experts will do in this live, interactive demo.

Join us to see firsthand how easy it can be to unlock the power of AI for your #CX 👇

🔗 https://t.co/TgYgSGNz18

[Genesys @Genesys]

#GSummit is coming to North America!

A free immersive #CX event with industry leaders sharing insights into delivering world-class customer and employee experience is coming to a city near you.

Register now 👇

[Brett Weigl @brettweigl]

Kick off #DF23 with breakfast and conversation with @salesforce and @Genesys on how we're reimagining #CX together with CRM and CCaaS. Would love to see you there.

https://t.co/s1BliySqYw

[Brett Weigl @brettweigl]

@genesys and @salesforce are coming together to deliver an AI powered, end-to-end #cx solution to deliver better CX and EX. Amazing value in this solution

Come see us at @dreamforce at Booth 427 to learn more

https://t.co/ipLQHH6Sug

[Genesys @Genesys]

The back office is often a source of customer frustrations and dissatisfaction. Explore how work #automation and #taskrouting in the contact center helps build customer loyalty with effective responses across departments, systems and channels.

[Brett Weigl @brettweigl]

@blazeonbob How bout them apples

[Genesys @Genesys]

"People today want to be remembered, heard, and understood across every interaction with a brand."

@brettweigl, SVP & GM at Genesys, talks about the importance of exceptional #CX in today's digital age, exploring the power of experience orchestration.

[Genesys @Genesys]

Genesys has won the @AI_Breakthrough award for our best-in-class AI-based solution for #CX!

With bot flows, predictive engagement and routing, and much more, see why Genesys' #AI capabilities are worth the recognition ⭐

[Genesys @Genesys]

We're designing the future together.

Genesys is delivering the innovation customers like you need for today and the future.

💬 @Tony_Bates71

[MyCustomer @MyCustomer]

Orchestrating exceptional CX with @brettweigl of @Genesys

https://t.co/23DmQzC7pE

#experienceorchestration #customerexperience #custexp #CX

[Genesys @Genesys]

Customer service bots are essential as consumer use of chatbots continue to rise, but satisfaction is declining. @OVOEnergy software engineer Lucas Woodward joins Genesys experts to dive into how to use automation to build better #bots, faster.

[Brett Weigl @brettweigl]

Check out the latest in AI on our #genesyscloudcx platform #cx #cxstrategy #ai #GenerativeAI

[Genesys @Genesys]

Read more from Olivier Jouve, Chief Product Officer, at Genesys on the new capabilities within #GenesysCloudCX that will help companies deliver incredible experiences powered by transformative AI technologies ▶️ https://t.co/fA5l9Qi5Jh.

[Brett Weigl @brettweigl]

Please join us for a great conversation on the State of #CX

@genesys #genesyscloudcx #CXtransformation

[Genesys @Genesys]

HAPPENING THIS WEEK! 👏🏼

Register and join @lizkmiller, @ClaireBeatty7 and @brettweigl on April 26th for an interactive webinar.

Identify, outline & prioritize your strategy for adapting to the rapidly shifting state of #CX - nothing in life is free - except this!

[Genesys @Genesys]

Nothing in life is free - except this! 👏🏼

Register and join @lizkmiller, @ClaireBeatty7 and @brettweigl on April 26th for an interactive webinar.

Take 45-minutes out of your day to identify, outline & prioritize your strategy for adapting to the rapidly shifting state of #CX.