sachin bhatia

Seeker of #CxMemories.
Founder @Exotel
Tweets about #cctr #CX #CRM

[sachin bhatia @CxMemories]

@airindia I’m all for transformation and patience but the aircraft on AI4209 del to dubai today needs attention. Aircon, bad screens, I don’t think it passes the bar to be on fleet anymore without upgrade.
I’m otherwise a fan but this was BAD

[sachin bhatia @CxMemories]

@18002096006 the maia renewal flow from app is pathetic
3 times upi payment made and it does not detect
You should use a better payment gateway

[sachin bhatia @CxMemories]

@EconomicTimes how do i turn off auto renewal. I don’t see this option on app. I’ll not accept charges tonight.

[sachin bhatia @CxMemories]

@airindia Sent but it’s late
I just landed
Check the error on the screenshot
Sent you booking also on dm

[sachin bhatia @CxMemories]

@airindia you need to look at the upgrade flow on your app. Completely broken and disconnected. It has my flight detail but asks me to fill everything and the shows this

[sachin bhatia @CxMemories]

@ETMONEY This was resolved however portfolio in new version does not show up correct specially external. Think the new version should have been tested better

[sachin bhatia @CxMemories]

@ETMONEY where do I see the portfolio after update? Seems that interface is completely gone.

[sachin bhatia @CxMemories]

@airindia just landed in terminal 3 Delhi from Riyadh. No aero bridge. It’s becoming a routine affair now

[sachin bhatia @CxMemories]

@airvistara regular affair at Delhi airport of not using aerobridge. UK 818 just landed and again step ladder and bus. Such a wastage of time ... Almost everytime I land with Vistara in Delhi

[sachin bhatia @CxMemories]

I think I get it. This is domestic. But why we landed on international flight. Oh is it cheaper

[sachin bhatia @CxMemories]

@airindia just landed in Delhi AI 926. Why don’t you use aerobridge? It’s raining and it’s tiring. We are next to an empty aerobridge.

[sachin bhatia @CxMemories]

@airindia Clearly we are at aerobridge but not using it d41. This has to be the most stupid thing to do

[sachin bhatia @CxMemories]

@airindia What we need to know is why we are not using aerobridge. Simple q

[sachin bhatia @CxMemories]

@airvistara Thanks Anjum. When one travels by premium airline landing at t3 one has expectation that these things re handled. Understand not your problem. Is it local airport management @DelhiAirport

[sachin bhatia @CxMemories]

@airvistara just landed in Delhi terminal 3 uk940. Can u confirm why we don’t use aero bridge. Is it cost or availability in this particular flight.

[sachin bhatia @CxMemories]

Update
I got a call on WhatsApp
They took my email id (which was in travel record )
Also asked for screen shot for my boarding pass
No email yet couple of hours later

[sachin bhatia @CxMemories]

@KenyaAirways horrid experience today for passengers of kq270

You inform us of a 10 hour delay when we have all checked in at gate. Then you say you’ll provide hotel and the whole process took 3 hours. It’s 345 pm and after a hotel voucher we are waiting for a taxi. Pathetic.

[sachin bhatia @CxMemories]

@KenyaAirwayzSup You have the database of all kq270 customers. Make an effort and check on them. Canned responses don’t help anyone

[sachin bhatia @CxMemories]

@kenyaairwaysv To do what ?
You have a whole team here and if you are not aware of what’s happening with the passengers of this flight it’s your problem