Senior VP and Chief Experience Officer at NYPresbyterian Hospital. Passionate about patients and our amazing NYP caregivers. Proud father. Tweets are my own.
Sharing my latest column in @BeckersHR about star ratings. There are pluses and limitations. But, used thoughtfully, they can motivate our teams to make positive change. @nyphospital
https://t.co/lawYQNhH22
Iโm energized when barriers are overcome in our country. Tonight, a black woman & a school teacher/coach are running for President & Vice President. The American story is one of an ever widening circle of inclusion. No matter who you vote for, today is a great day in America!
Iโm thinking today about the brave soldiers who stormed Normandy. They remain an example for the ages of what it truly means to love oneโs country and to sacrifice for others. We should all reflect on how our conduct today, as individuals and as citizens, honors these brave men.
We need to advocate for more federal action to help us address the problem of violence in our healthcare organizations. Sharing my latest column in @BeckersHR.
https://t.co/1Dmr1OIWKX
@bsw5020 I enjoyed and tried to soak up very ordinary and precious moments today - my arm around my sonโs shoulder while we sang a hymn at church, a walk in Central Park looking for the nicest Fall foliage with my partner. Just trying to hold on to the blessingsโฆ.Good Night Moon.
Sharing my latest column in @BeckersHR. There are significant operational factors - like holding patients in our EDโs - that can really inhibit progress in improving patient experience. https://t.co/6BI02pRlH5
Sharing what we have learned at โฆ@nyphospitalโฉ about how to use patient narratives and comments to expand patient voice, motivate our teams and improve patient experience! https://t.co/wB1xmfBtGk