Canada Post Helps

Open Mon – Fri 9AM – 5PM ET. Kudos? Questions? Complaints? We want to hear from you. Français: @postes_aide

[Canada Post Helps @canadaposthelps]

@gurbirS07762795 Hi there!
For security and privacy reasons, any further action must be initiated by the sender, as only they are authorized to make an inquiry.
🔍 If tracking hasn’t recently updated, please ask the sender to initiate a trace with the postal service they used.
Thank you!

[Canada Post Helps @canadaposthelps]

@FrostSirenBooks Hi there, thank you for your message. There was no delivery attempt because duties and taxes are due on this item, and these fees cannot be collected at the door. If you would like the item to be left at the door, the customs fees must first be paid online. Thank you!

[Canada Post Helps @canadaposthelps]

@yix346815 Hi there, if you didn’t make note of the tracking number of the prepaid return envelope, unfortunately, we have no way to track or verify the status of the return. As long as the return address was provided correctly, Passport Canada should mail the item back to you. Thank you!

[Canada Post Helps @canadaposthelps]

@gurbirS07762795 Hi there, we’re sorry your item is taking longer than expected. Since there haven’t been any recent tracking updates, please contact the sender and ask them to initiate a trace with the postal service used. Any further inquiries must be initiated by the sender. Thank you.

[Canada Post Helps @canadaposthelps]

@gurbirS07762795 Hi there, as previously discussed, we’re sorry your item is taking longer than expected. Since there haven’t been any recent tracking updates, please contact the sender and ask them to initiate a trace with the postal service used.
Thank you for understanding.

[Canada Post Helps @canadaposthelps]

@EchoofLawrence Thank you for reaching out. We’ve sent you a private message.

[Canada Post Helps @canadaposthelps]

@npi___ Hi Peter, we've sent you a private message with more details. Thank you.

[Canada Post Helps @canadaposthelps]

@KiranDoultdto Hi Kiran, as previously mentioned, this item has not yet arrived in Canada and is still in transit. Any concerns regarding its current whereabouts would need to be addressed with the sender, who can initiate a trace with the postal service used to ship the item. Thank you.

[Canada Post Helps @canadaposthelps]

@grrlb0t Hi Heather! Thanks for reaching out. Could you please send us a private message with a few more details about your request so we can better assist you? Thank you!

[Canada Post Helps @canadaposthelps]

@Bytowngal Hi there! We’re sorry your friend is having difficulty with the update. For privacy reasons, we’re unable to access account details through social media. Please have them contact Customer Service at 1-800-267-1177 and have their Mail Forwarding reference number handy. Thank you!

[Canada Post Helps @canadaposthelps]

@celestee3 Hello Celeste - This year's Christmas and Holiday stamps will be officially released on November 2, 2026.

[Canada Post Helps @canadaposthelps]

@_HangingKayaker Hi there! Thanks for bringing this to our attention. Just to confirm, are you saying that there is currently no Canadian flag flying at the Gibbons, Alberta post office located at 5040 Forty-Ninth St, Gibbons, AB T0A 1N0? Thank you!

[Canada Post Helps @canadaposthelps]

@KiranDoultdto 2/2 We recommend allowing some time for both the arrival and customs clearance processes.

Thank you for your patience and understanding!

[Canada Post Helps @canadaposthelps]

@KiranDoultdto Hi there,
Thanks for reaching out. Tracking shows that your international shipment has departed its country of origin and is currently en route to Canada. Once it arrives, all international parcels are sent directly to customs Canada Border Services Agency (CBSA) for review. 1/2

[Canada Post Helps @canadaposthelps]

@Rocky_Syko Hello!
Could you please send us a private message with your tracking number so we can take a closer look at your request? Please also let us know whether you are the sender or the recipient of the parcel. This information will help us assist you more quickly.
Thank you!

[Canada Post Helps @canadaposthelps]

@Sandra_Cole44 Hi there, thank you for the information.
We’ve shared the details with our operations team for review and any appropriate action.
We appreciate you bringing this to our attention.
Have a great day! 😊
Queen St E & Coxwell Ave, Toronto, ON M4L

[Canada Post Helps @canadaposthelps]

@mimebass Hello!

Could you please send us a private message with your tracking number so we can take a closer look at your request? Please also let us know whether you are the sender or the recipient of the parcel.

This information will help us assist you more quickly.

Thank you!

[Canada Post Helps @canadaposthelps]

@SavleenV Hi there!
You can get an update on your service ticket at any time. If you submitted it while logged in, you can check its status online here: https://t.co/Sbtniklylr.
Otherwise, please contact Customer Support at 1-866-607-6301 for an update.
Thank you!