Cathay Pacific US

Welcome to #cathaypacific Americas. We want to help you #MoveBeyond – whether it’s discovering what’s next from our updates, or moving forward in life.

[Cathay Pacific US @cathaypacificUS]

@kals007 @cathaypacific We would appreciate the opportunity to assist you further through direct message. Our team will review your concerns and get back to you as soon as possible.

[Cathay Pacific US @cathaypacificUS]

@kals007 @cathaypacific Hi, thank you for sharing your feedback.
We are truly sorry to learn of your disappointment, particularly given the time and effort you spent trying to clarify the transit visa requirements for your journey.

[Cathay Pacific US @cathaypacificUS]

@h0lLo1 @cathaypacific Could you please send us a direct message with your booking reference number? We’ll be happy to look into this matter further and assist you.

[Cathay Pacific US @cathaypacificUS]

@h0lLo1 @cathaypacific Hello, we’re truly sorry to hear about your experience. We understand how upsetting and unacceptable this must feel.
This is certainly not the experience we want for our customers, and we also regret to hear that the call was disconnected while you were seeking clarification.

[Cathay Pacific US @cathaypacificUS]

@GeethikaVadlam2 @cathaypacific @cathaypacificIN Hi, Geethika Vadlamudi. Please send us a direct message with the eTicket number and passenger name so we can look into it. Thank you.

[Cathay Pacific US @cathaypacificUS]

@Subhu_TheGreat @cathaypacific @cathaypacificIN @cathaypacificUK @cathaypacificCA Hi Subhasis, we’re truly sorry to hear about your delayed baggage and the inconvenience this has caused you. Please send us a direct message with your details so we can look into this for you and assist as soon as possible.

[Cathay Pacific US @cathaypacificUS]

@RaidenHuang1 Thank you for bringing this to our attention, Phoenix. We’d like to look into the seat change and refund details for your parents. Please send us a direct message with the booking reference so we can review this further.

[Cathay Pacific US @cathaypacificUS]

@RaidenHuang1 @ThirdWayMattB @AmericanAir Hello Phoenix, I understand how frustrating this must feel, and we’re here to support you. Please send us a direct message, and our team will take a closer look and do our very best to provide a suitable solution.

[Cathay Pacific US @cathaypacificUS]

@SaripalliSrikar @cathaypacific @cathaypacificIN @MEABharat Hi Srikar Saripalli, we are sorry to hear this. Please send us a direct message with the eTicket number and passenger name so we can look into it. Thank you.

[Cathay Pacific US @cathaypacificUS]

@Abhinayagom Hi Abhinaya, we are sorry to hear this. Please send us a direct message with the eTicket number and passenger name so we can look into it. Thank you.

[Cathay Pacific US @cathaypacificUS]

@Lolita_TNIE Hello S. Lalitha, I understand this situation must be very upsetting, and we take your concerns seriously.
Please share the booking reference with us via direct message so we can check the detail and follow up with the relevant team.

[Cathay Pacific US @cathaypacificUS]

@Lolita_TNIE Hello S. Lalitha, thank you for bringing this to our attention. We take this seriously given the urgency.
Please ask the passengers to approach our airport staff at Bangalore Terminal 2 for immediate assistance,

[Cathay Pacific US @cathaypacificUS]

@Lolita_TNIE or send us a direct message with the booking reference so we can follow up urgently.

[Cathay Pacific US @cathaypacificUS]

@nehajatav @cathaypacific Please send us a direct message with the booking reference so we can assist. Thank you.

https://t.co/KEWIBXeGXA

[Cathay Pacific US @cathaypacificUS]

@nehajatav @cathaypacific Hello. We understand how urgent and concerning this situation is, especially regarding your parents’ baggage.

For your privacy, please remove any sensitive personal information from public view.

[Cathay Pacific US @cathaypacificUS]

@mohanpk12 Hello Mohan, we understand how upsetting it can be to experience damaged baggage, and this is certainly not the experience we want for our customers. Please send us a DM with your details so we can forward your case to the relevant team and assist with any assistance.

[Cathay Pacific US @cathaypacificUS]

@vinunair17 Hi Vinu Nair, thanks for reaching out, and we’re sorry to hear about the trouble accessing your account. For your privacy, we suggest removing this post as it contains personal information. Please DM us, and we’ll be happy to look into this for you.

[Cathay Pacific US @cathaypacificUS]

@vinunair17 Hi Vinu Nair. Thank you for getting in touch with us. As a oneworld Sapphire member, you’re entitled to one extra baggage allowance when travelling with us.

You can find the full details of the oneworld benefits on our website here:
https://t.co/1DdmfasTVn

[Cathay Pacific US @cathaypacificUS]

@vinunair17 Sorry for the inconvenience caused. Please send us a DM with your details so we can look into the case and follow up with the relevant team to help expedite the process. Thank you. https://t.co/Fs20d8LHld

[Cathay Pacific US @cathaypacificUS]

@SillyWhisperer The case you have submitted has now been referred to our dedicated team for further review and investigation.
We kindly ask for your patience while the review is in progress. Our team will reply you directly via email with any updates.