Catherine Monson

CEO of Propelled Brands & IFA Past Chair. Passionate about franchising & small business. Our brands: @FASTSIGNS, @NerdsToGo, @mysalonsuite & Salon Plaza®

[Catherine Monson @catherinemonson]

I still can't get over how bad @FedEx @FedExHelp is! On Dec 22, my office ships an urgent OVERNIGHT package (#397069208055) that costs $200 & it shows up on Dec 26. FedEx refuses to provide a refund!!! #FedExSucks! @FedExSucks

[Catherine Monson @catherinemonson]

Follow up on my Jan 6 post: @FedEx #FedExSucks !!! @FedExHelp DMs me and offers a link to a refund form (to get me to stop posting about how bad they are) and the refund is denied. I pay $200 for an overnight AM delivery, took 4 days to deliver, & they refuse to refund.

[Catherine Monson @catherinemonson]

How can @FedEx @FedExHelp be so bad? On Dec 22, my office ships an urgent OVERNIGHT package (#397069208055) that costs $200 & it shows up on Dec 26. FedEx refuses to provide a refund!!! #FedExSucks! @FedExSucks

[Catherine Monson @catherinemonson]

@matthew_labosco Stress

[Catherine Monson @catherinemonson]

The American Franchise Act will enable small
businesses like mine to thrive and grow. Congress:
Please support this important legislation!

https://t.co/pUGsIsjZGI

[Catherine Monson @catherinemonson]

@TuckerCNews ❤️

[Catherine Monson @catherinemonson]

@TuckerCNews ❤️

[Catherine Monson @catherinemonson]

How bad can @AmericanAir be? There are now 23 people waiting to check bags in the Priority line at the C17 area at DFW and no agent for the Priority customers. They are taking a Priority customer every 3 to 4 non Priority customers. I’ve been in line 17 minutes and haven’t moved

[Catherine Monson @catherinemonson]

How can @FedEx be so bad? I filed a claim on November 6 for an overnight package that TOOK A MONTH to be delivered (medicine that needed to be kept cool; needless to say, the ice pack thawed...). Claim C-168287936. I first tweeted about this on November 20 and still NO ONE from @FedExHelp has contacted me or my assistant.

[Catherine Monson @catherinemonson]

@FedEx My 3 box shipment under Tracking Number # 770075475080 sent overnite on Wednesday, to arrive yesterday, still hasn't arrived. And the lastest email from FedEx at 3:22 AM today says "Part of your shipment is out for delivery". So at least a day late and maybe not all 3 boxes??? @FedExHelp How can FedEx be so bad???

[Catherine Monson @catherinemonson]

@FedEx It is now November 22 and I have not received any support from you on my claim C-168287936 filed on November 6 and that I tweeted about on November 20 to try to get your attention. I have responded with a DM with my assistant's name, cell and email address and she has not been contacted. @FedExHelp How can FedEx be so bad?

[Catherine Monson @catherinemonson]

How can @FedEx be this bad. I have not had a single order delivered on time in the past few years. I filed claim number C-168287936 on November 6 to get reimbursed for the $250 of medicine that had to remain refrigerated after their overnite delivery TOOK 30 DAYS TO ARRIVE and they won't respond to the claim AT ALL!!! @FedExSucks @FedExHelp

[Catherine Monson @catherinemonson]

How can @FedEx be this bad. I have not had a single order delivered on time in the past few years. I filed claim number C-168287936 on November 6 to get reimbursed for the $250 of medicine that had to remain refrigerated after their overnite delivery TOOK 30 DAYS TO ARRIVE and they won't respond to the claim AT ALL!!! @FedExSucks @FedExHelp

[Catherine Monson @catherinemonson]

@LifeLock How do I get someone to answer the phone and take my identity theft claim? I have been on hold twice now today, the first time for 59 minutes and this time I am still on hold at one hour and 5 minutes.

[Catherine Monson @catherinemonson]

@AmericanAir Please have customer service reach out to me tomorrow morning regarding my nightmare today re AA#2861. Over 6 hours of delays, promises that the plane was repaired, being towed over....and then canceled at 9:00 PM... You have my cell. Advantage R517808

[Catherine Monson @catherinemonson]

@angelanashtn @naomirwolf

[Catherine Monson @catherinemonson]

@TheRealMilkCo I’m interested!

[Catherine Monson @catherinemonson]

FASTSIGNS believes in diversity, equity and inclusion. #FASTSIGNS2023, #FRANCHISING, #CHOOSEKINDNESS, #BEPARTOFTHECONVERSATION

[Catherine Monson @catherinemonson]

Our team really Makes a Statement! #AnnualConvention, #MakeYourStatement, #FASTSIGNS2023