Rosie

[Rosie @CatriRose]

@omanair trying to refund or exchange a flight in 4 days time. Cannot do it online and been holding for 30 mins on the phoneline. Please advise if there is another way?

[Rosie @CatriRose]

@ikosresorts I booked on 30/03 for departure 18/04 - I have been trying to book restaurants via Guest Experience but they don't bother to reply. I did not pay for Ikos to eat buffet every night. Pls advise?

[Rosie @CatriRose]

@GinaGXoXo25 @Argos_Online Argos are saying that I don’t have an account, but I definitely do. Not sure now how to know whether it is safe or not

[Rosie @CatriRose]

@Argos_Online my Argos account has been hacked and they tried to make a large payment with my saved card. I am trying to log in to change my passport but am not receiving the email link for forgotten password. Pls advise as they are trying to steal large amounts via my Argos acc

[Rosie @CatriRose]

@Argos_Online Thank you

[Rosie @CatriRose]

@Argos_Online I have to freeze my card until I can log in to my Argos acc - is there no way to expedite this? Thank you

[Rosie @CatriRose]

@MoneySuperHelp I applied for London Zoo free ticket voucher, it has come but the code is invalid. Please advise as I wanted to take my daughter this week, but need to book in advance. Many thanks

[Rosie @CatriRose]

@PimlicoPlumbers I was quoted for leaking roof and paid £1.2k deposit to get the work started. Roofer came and tripled the quote. The quote is outrageous so I need to think if I will go ahead. Yu are refusing to pay me back my £1.2k deposit. Pls advise?

[Rosie @CatriRose]

@Tesco I was sent some discount vouchers in the post and planned my shopping around them. I tried to use one yesterday and it was not valid at the check out, despite being within date. Please advise?

[Rosie @CatriRose]

@bookingcom After making a booking the host has contacted us saying we will have to pay a 2000 EUR security deposit on arrival - is this correct? Are they allowed to do this?

[Rosie @CatriRose]

@Housesitting I tried to book our ‘free’ lounge passes on 13th Nov for flight on 1st Dec. Only today did you bother to respond to ask more detail about which terminal. After I responded you said you needed 72 hours notice. Seems like scam to me?

[Rosie @CatriRose]

@Housesitting I paid for the premium subscription as it included 2 lounge passes. I tried to book these via your chatbot and never got any confirmation. To me it looks like you advertise these passes but make them impossible to use?

[Rosie @CatriRose]

@Housesitting I paid for the premium subscription as it included 2 lounge passes. I tried to book these via your chatbot and never got any confirmation. To me it looks like you advertise these passes but make them impossible to use?

[Rosie @CatriRose]

@AngkorAirK6 we want to change our flight tomorrow as our baby is in hospital. I have tried calling and emailing but no response - who/how should I contact?

[Rosie @CatriRose]

@KLM_UK trying to book flights with you but your customer services will not tell me if there if a bassinet available until after I book the flight. It is a 16 hour flight and I am travelling alone with an infant. If you can tell me after I book, why can’t you tell me before?

[Rosie @CatriRose]

@nooiehome my Nooie is broken, I use it as my baby camera. The support won’t accept that it is broken but I need this resolved today as I can’t hear my baby. I need it repaired/replaced else I need to buy something today. Please advise.

[Rosie @CatriRose]

@NeomOrganics my order took two days to arrive, why did I pay £8 for next day delivery. I would like a refund for the difference in postage between next day and first class please

[Rosie @CatriRose]

@NeomOrganics I paid £8 for next day delivery on 1st August but have not received my item. I understand there can be delays, but £8 is a huge amount to pay and then not be fulfilled

[Rosie @CatriRose]

@AirbnbHelp our host came into the villa we hired multiple times throughout our stay while we were sleep or out. How do I report them?

[Rosie @CatriRose]

@easyJet we are flying to Athens today from Gatwick & are easyJet plus card holders. When we checked in our suitcases we offered to check our handluggage too but they wanted to charge us. Now there is a big struggle for everyone to fit their suitcases (surprise surprise!)