Citizens Energy Group

Water, sewer, natural gas, steam, and chilled water distribution services to residents of Central Indiana.

Emergency or Leak call [phone]

[Citizens Energy Group @citizensenergy]

Thank you to the media and community members who joined us in the Near Northwest Riverside neighborhood to learn more about Citizens Energy Group's Lead Service Line Replacement Program.

This multi-year effort is focused on replacing customer-owned lead service lines throughout our water service territory at no additional cost to participating property owners.

Learn more about the Lead Service Line Replacement Program: https://t.co/sxLpaK5q2Q

[Citizens Energy Group @citizensenergy]

@shanonstaggs Hi there - I'd like to look into this for you. We sent you a DM. Thank you!

[Citizens Energy Group @citizensenergy]

Citizens has lifted the boil water order for customers on the northwest side of Indianapolis. The order was issued on June 5 due to a water main break near West 56th Street and Reed Road.

Testing confirms that drinking water is safe for consumption.

We appreciate your patience during this time. Please share this information with anyone who may have been affected.

For more information, visit: https://t.co/7GU7V5027i

[Citizens Energy Group @citizensenergy]

TRAFFIC ALERT: The east bound lane of 56th Street from Reed Road to Longwoods Drive is restricted. Traffic is diverted to south bound Reed Rd.

[Citizens Energy Group @citizensenergy]

@IndyPedCrisis Hi there! Lower pressures did occur beyond the bounds of the precautionary boil advisory. However, only within the area of the map did pressures reach low enough to warrant a boil water advisory.

[Citizens Energy Group @citizensenergy]

Citizens has issued a precautionary boil water advisory for customers on the northwest side of Indianapolis due to a water main break near West 56th Street and Reed Road. The advisory is expected to remain in effect for approximately 72 hours or until the boil water advisory is lifted.

All Citizens customers in the following area should boil their water until this advisory is lifted:

Northern Bound:
Interstate 465 on the north side of Indianapolis.

Southern Bound:
56th Street from the Hendricks County line to Georgetown Road to the east. In addition, residents to the south of 56th Street and east of Reed Road in The Park at Eagle Creek apartment complex and the Hidden Bay neighborhood south of 56th Street and west of High School Road are included in the boil water advisory.

Eastern Bound:
Georgetown Road from I-465 to 71st Street and Coffman Road from 71st Street to 56th Street. The residential neighborhood on 81st Place east of Georgetown Road is included in the boil water advisory.

Western Bound:
The western bound of the area is I-65. In addition, residents in the Eagles Nest neighborhood (south of CR 750S) in Whitestown and those residents north of Wilson Road and east of Fishback Road are included in the boil water advisory.

What you need to know:
→ Boil all water used for drinking, cooking, and brushing teeth for at least 3 minutes before use.
→ Use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation.
→ Water remains safe for showering, cleaning, and flushing toilets.

If you consumed water before this advisory was issued, Citizens has no indication that the water is unsafe. However, boiling water is advised as a precaution until the advisory is lifted.

For more information: https://t.co/8sCTL46EZo

For more information about water use during a boil water advisory, visit: https://t.co/VO8pd5wjn1

[Citizens Energy Group @citizensenergy]

@chad_ice Hi Chad - We just posted a map. See attached.

[Citizens Energy Group @citizensenergy]

Citizens has issued a precautionary boil water advisory for customers on the northwest side of Indianapolis due to a water main break near West 56th Street and Reed Road. The advisory is expected to remain in effect for approximately 72 hours or until the boil water advisory is lifted.

All Citizens customers in the following area should boil their water until this advisory is lifted:

Northern Bound:
Interstate 465 on the north side of Indianapolis.

Southern Bound:
56th Street from the Hendricks County line to Georgetown Road to the east. In addition, residents to the south of 56th Street and east of Reed Road in The Park at Eagle Creek apartment complex and the Hidden Bay neighborhood south of 56th Street and west of High School Road are included in the boil water advisory.

Eastern Bound:
Georgetown Road from I-465 to 71st Street and Coffman Road from 71st Street to 56th Street. The residential neighborhood on 81st Place east of Georgetown Road is included in the boil water advisory

Western Bound:
The western bound of the area is I-65. In addition, residents in the Eagles Nest neighborhood (south of CR 750S) in Whitestown and those residents north of Wilson Road and east of Fishback Road are included in the boil water advisory.

What you need to know:
→ Boil all water used for drinking, cooking, and brushing teeth for at least 3 minutes before use.
→ Use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation.
→ Water remains safe for showering, cleaning, and flushing toilets.

If you consumed water before this advisory was issued, Citizens has no indication that the water is unsafe. However, boiling water is advised as a precaution until the advisory is lifted.

For more information: https://t.co/8sCTL46EZo

For more information about water use during a boil water advisory, visit: https://t.co/VO8pd5wjn1

[Citizens Energy Group @citizensenergy]

Looking for your next opportunity? We're hiring!

We have openings like Instrumentation Technician Level II and Manager of IT Infrastructure.

Explore the roles and apply here → https://t.co/C1tgvhvRcP

[Citizens Energy Group @citizensenergy]

Did you know that even a slow leak from an outdoor spigot or hose can waste hundreds of gallons of water each month AND result in an elevated water bill? Do a quick check to make sure you don't have a leak: turn off the hose, place a dry towel underneath, and check for drips after 10 minutes.

If you have a leak, contact a qualified plumber as soon as possible.

[Citizens Energy Group @citizensenergy]

Friendly reminder! Our team will be in Whitestown Thursday from 5-7pm answering your questions about the CLWSP.

More information is also available at https://t.co/CRQio0R0As.

[Citizens Energy Group @citizensenergy]

Thanks for celebrating Earth Day with us! 🌎

It was great connecting with so many community members at the Earth Day Indiana Festival this weekend.

Environmental stewardship is part of our work every day - whether it's treating water or investing in infrastructure like DigIndy.

Learn more here: https://t.co/sIRpd7tCEk

[Citizens Energy Group @citizensenergy]

Thank you to everyone who came out for the Greatest Spectacle in Pickleball, benefiting Warm Heart Warm Home!

With nearly 700 registered players, this was the largest charity pickleball tournament in Indiana to date. This event will help around 400 customers in need from our community.

We’re incredibly grateful to everyone who played, volunteered, sponsored and attended to help make a difference.

Learn more about Warm Heart Warm Home: https://t.co/6uZC1u3Waw

[Citizens Energy Group @citizensenergy]

We’re excited to welcome this year’s intern class to Citizens Energy Group!

Throughout the summer, these talented students will gain hands-on experience, contribute to meaningful projects and learn more about the work that impacts our community every day.

We’re proud to support the next generation of leaders as they grow their skills and explore careers in public utilities. Please join us in giving them a warm welcome to Citizens!

[Citizens Energy Group @citizensenergy]

Memorial Day is a time to remember those who gave their lives in service to our country.

We’re proud to work alongside veterans who carry that spirit of service into our community every day. Their continued commitment reminds us to honor the fallen and their sacrifice - not just in memory, but through how we serve our community. 💚

[Citizens Energy Group @citizensenergy]

Looking for your next opportunity? We're hiring!

Explore roles and apply here → https://t.co/C1tgvhvRcP

[Citizens Energy Group @citizensenergy]

We’re excited to host four Floating Farmers Market dates this year at Citizens in partnership with the Indy Health District and Harvest 2 Home Indy.

These events help bring fresh produce, wellness resources, and community support directly into Indianapolis neighborhoods.

Join us from 4–6 p.m. at the Citizens general office (2020 N Meridian St.) on:
→ May 22
→ July 24
→ August 28
→ October 23

While here enjoy fresh produce from local vendors, free health screenings provided by Indiana University Health, and a welcoming space to connect with neighbors and community partners.

These are just four of many Floating Farmers Market dates happening across the community this year. Swipe though for all dates and locations or visit: https://t.co/QK5pvtk12O

[Citizens Energy Group @citizensenergy]

Warmer days are here, which means it’s the perfect time to get back out on the water.

If you’ve paddled the White River in recent years, you may have noticed something different. Cleaner water. Healthier riverbanks. More people enjoying Indy’s waterways.

That progress is connected to projects like DigIndy, which was completed in 2025 after 14 years of work beneath Indianapolis. The tunnel system helps capture and store combined sewer overflows during wet weather so they can be treated instead of entering local waterways.

In this throwback episode of “Paddling with Pete,” Olivia Hawbaker VanDuyn from Citizens Energy Group joins Pete Bloomquist from Frank's Paddlesports Livery to talk about the impact DigIndy is having on the White River and why protecting our waterways matters.

Watch the episode: https://t.co/n7FlzEKN9o

[Citizens Energy Group @citizensenergy]

Looking for your next opportunity? We're hiring!

Explore open roles and apply here → https://t.co/C1tgvhvRcP

[Citizens Energy Group @citizensenergy]

How does the Citizens–Lebanon Water Supply Program benefit our current customers?

In the Get IN podcast with Nate Spangle, Steve Berube explains that many of the improvements are happening within our existing service area, especially on the northwest side of the city.

That means:
• More than 450 new fire hydrants
• Improved water pressure
• Greater reliability with additional water mains and system looping