@Taylored247 We hear you loud and clear. This one had icon status for a reason! We’re sharing your feedback with our team because your faves matter to us big time 💙
@kumarritesh_ We're sorry to hear about your experience, and we take your feedback seriously. When you have a moment, please send us a DM with your email, the name of the face wash you used, and the country you're reaching out from, so we can gather (cont) https://t.co/cJPu6Y6hRW
@Zaelyss1 We're sorry to hear about your experience with our cleanser, and we'd love to learn more. When you have a moment, please send us a DM with your email.
@Justmythots8 Hi there! We're sorry, but our Daily Mattifying Moisturizer has been discontinued in the U.S. As a replacement, check out our Essentials Dual Action Moisturizer. You can learn more about it here: https://t.co/DBfaSYC8qP. Let us know if there's anything else we can help with! 💙
@wordspelunking We're sorry to hear this! We'd like to learn more about what happened, please send us a DM with your email address included, so we can follow up with you!
@khadejahjdein Thanks for bringing this to our attention. We'd like to gather some additional information. Please give us a call at 1-877-754-6411 Mon-Fri 9am-5:30pm EST. Thank you.
@razamataz63 Thanks for providing a photo of the product, Kelly. 😊 Your feedback matters, and we'll ensure our team knows you'd like to see the old formula return! Have a great rest of your day! 🧡
@_sailor_taylor Hey Taylor! That product has been retired since 2018. Sadly, we wouldn't have any to send you. We love your dedication to its existence, though!
@MimiJones00 Hi Mimi! We're sad you're not a fan of our new formula, and we'll be sure to pass your feedback to our team. You’ll be happy to know we heard our consumers when they told us they had a more enjoyable experience with our cleansers when they had pumps; the pumps are coming back! 💙