I talked to a company last week that has 30 years of institutional knowledge living on post-it notes and in people's heads.
They're spending months manually interviewing employees to capture it all. Recording conversations, transcribing, organizing.
One person leaves and a piece of the business walks out the door with them.
This is the problem nobody's solving with AI yet.
Not chatbots. Not automation. Not replacing anyone.
Just making sure that when your best operator retires, their 30 years of knowledge doesn't retire with them.
Every company has this problem. Almost none of them are doing anything about it.
Founders do this quite a bit on first calls. They ask multiple questions before the buyer answers one. Ask one, shut up, write it down, then the next. Be patient in discovery
BACK IN MY DAY: Aug. 22, 1902
You stop on the sidewalk as the horseless carriage rolls past. The president lifts his hat and the engine leaves a smear of oil smell in the afternoon heat.
source: Roosevelt's first public appearance in an automobile, 1902
Enterprise sales taught me to lead with the answer.
Pyramid Principle. Top of the page.
Then I started living in a chat window, where the newest text sits at the bottom and my thumb starts there.
So I made my AI write in reverse. Answer last, reasoning above it. I scroll up only if I care.
Every response it gives me now ends exactly like this:
TL;DR:
Pyramid Principle was built for paper.
Chat flipped the page.
The answer goes at the bottom now.
NEEDED FROM YOU: nothing.
If you only read these four lines, you got the whole post.
BACK IN MY DAY: Aug. 21, 1911
You shuffle forward in the gallery line and stop at an empty space on the wall. A small printed notice is tacked beside the bare hook.
source: Mona Lisa stolen from the Louvre, 1911
BACK IN MY DAY: Aug. 20, 1938
You sit in the bleachers peeling a peanut. The ball goes over the wall in right and your soda is already warm.
source: Lou Gehrig hits his 23rd career grand slam, 1938
Harlem Berry’s newest NIL deal is a pretty incredible full-circle moment.
Before he became an LSU running back, Berry sold World’s Finest Chocolate in middle school to help pay for football.
Now he’s partnering with the very same company. 🐯
🔗 https://t.co/vxDgH3XefM
@buythedirt@ryanraysr I found this bubbling in my driveway this morning.
What are the odds this is generational wealth versus an expensive bill under my suburban home?