Hi Abhiram, we would like to clarify that we do not charge any additional amount without the customer's selection. The difference in the amount may be due to any optional add on feature selected during the booking process, the charges for which are displayed before payment. To help us look into your concern and verify the refund details, kindly share your PNR with us via DM so that we can review the booking and assist you accordingly. https://t.co/LaQuTrZiYx
Hi Radha, we understand your concern about not receiving the ₹128 cashback and regret any confusion this may have caused. Upon checking, we found that the CT200 offer was already availed while booking the ticket. Please note that CT200 and PNR search cashback are two entirely different offers, and a user can avail only one of these offers. Since the CT200 offer has already been redeemed, the PNR search cashback is not eligible for credit. We appreciate your understanding and cooperation.
Pujo shesh, ferar pala 🥹❤️
Back to our cities, back to our routines, but a little piece of our hearts stays home
Shubho Bijoya! 🌺
#dashami#shubhobijoya
@radhakkkk Hi Radha, we are presently verifying your details and will provide an update shortly. For your privacy and security, kindly remove the registered contact details from the public post and reach out to us via DM so we may assist you further. https://t.co/DSBTWETE0D
Hi Deepesh, we appreciate you taking the time to speak with us over the call. We hope we were able to address your concern. As discussed, please be assured that the refundable amount will be initiated from our end within the next 24 hours. We have also shared the requested information regarding your concern via DM. Kindly check your messages at your convenience. If you require any further assistance, please feel free to reach out to us via DM. We appreciate your patience and understanding. https://t.co/LaQuTrZiYx
Hi there, we recommend carrying your original, valid ID proof during your journey. However, please note that the final decision regarding acceptance of the ticket and permission to travel rests with the railway authorities. Since we cannot guarantee the outcome in this situation, we advise you to proceed with the journey at your own discretion. We understand the importance of having clarity before travelling and recommend confirming the applicable requirements with Indian Railways to avoid any potential inconvenience during your journey. Thank you for your understanding.
Hi Deepesh, the purpose of this feature is to protect your base fare in case of cancellation before chart preparation. However, we understand your concern and will look into this further. Please DM us your PNR details so that we can review the booking and assist you accordingly. Thank you for your understanding.
https://t.co/LaQuTrZiYx
नमस्ते सुनील जी, आपकी जानकारी चेक करने के बाद हम आपको सूचित करना चाहते हैं कि चार्ट तैयार होने के बाद भी आपका टिकट वेटिंग लिस्ट में ही रहा। लागू रिफंड हमारी ओर से 48 घंटे के भीतर शुरू कर दिया जाएगा और इसके बाद 3–4 बैंकिंग कार्यदिवसों में आपके मूल भुगतान माध्यम में राशि क्रेडिट हो जाएगी। आपके धैर्य और सहयोग के लिए धन्यवाद।
4.9★ looks good on us 👀💚
It means even more because it comes from the people who choose to travel with us every day.
Thank you for the trust.
Here’s to earning every next star, one journey at a time 🚆
#ConfirmTkt#GooglePlay#TrainTravel
Hi Sunil, upon checking the details, we would like to inform you that your ticket remained waitlisted after chart preparation. The applicable refund will be initiated from our end within 48 hours and will be credited to your original payment method within 3 to 4 working days thereafter. We appreciate your patience and understanding.
@yetanoptimist Hi there, we understand your concern. However, kindly share your ticket PNR with us via DM so that we can check the details and assist you further. https://t.co/DSBTWETE0D
Hi Abhishek, we have shared the refund details with you via DM. Kindly check your DM at your convenience. If you require any further assistance, please feel free to reach out to us via DM. We’ll be happy to assist you further. Thank you for your patience and understanding. https://t.co/LaQuTrZiYx
@KumarAb59946810 Hi Abhishek, we are currently getting this checked and will get back to you at the earliest. We kindly request you to remove the PNR from the public post and connect with us via DM. Thank you!. https://t.co/DSBTWETE0D
Hi Kundan, if a booking attempt made through UPI AutoPay fails, the amount is generally not deducted but is placed on a temporary hold by the bank, and the release depends on the bank's processing timelines. To help us check and verify the transaction details, please share your registered mobile number with us via DM. We will review the details and assist you further. Thank you for your patience and understanding. https://t.co/LaQuTrZiYx
@sm_samir_7781 नमस्ते समीर, हम आपको सूचित करना चाहते हैं कि PNR 2364153846 की बुकिंग हमारे प्लेटफ़ॉर्म से नहीं की गई थी। इसलिए, रिफंड से संबंधि�� जानकारी और सहायता के लिए कृपया उस प्लेटफ़ॉर्म से संपर्क करें जहाँ से आपने यह टिकट बुक किया था। https://t.co/DSBTWETE0D
@GauravNiahant नमस्ते निशां, हमने आपको DM के माध्यम से समाधान साझा कर दिया है। कृपया अपनी सुविधानुसार एक बार चेक करें। आगे किसी भी सहायता के लिए आप हमें DM कर सकते हैं। https://t.co/DSBTWETE0D
Hi Akhilendra, we understand your concern regarding the pending refund. We will review the details and get back to you via DM with an update. For your privacy and security, we request you to remove your PNR from the public post and connect with us via DM for further assistance. Thank you for your understanding. https://t.co/LaQuTrZiYx
Hi Rashidul, we understand your concern regarding the refund. We kindly request you to allow 24 hours for the refund to be processed. Once processed, the amount will be credited to your original payment account within 3–4 bank working days, and the refund status will be updated in the app for your reference. For any further assistance, please feel free to reach out to us via DM. Thank you for your patience and understanding. https://t.co/LaQuTrZiYx
@Rashidu84675227 Hi Rashidul, we are presently verifying your refund details and will provide an update shortly. For your privacy and security, kindly remove the PNR details from the public post and reach out to us via DM so we may assist you further. https://t.co/DSBTWETE0D