Consumer Action

Here to make life easier for people experiencing vulnerability and disadvantage in Australia 👩‍⚖️
consumer law - financial counselling - policy - campaigns

[Consumer Action @consumer_action]

TODAY at 10:10AM STOPPING Unfair Trading Practices (UTP): Our fantastic policy expert Susan Quinn and the brilliant Chandni Gupti of Consumer Policy Research Centre are presenting at the Senate Economics Legislation Committee on extending the UTP to financial services.

[Consumer Action @consumer_action]

Julie is one of the thousands of Australians who has lost money to scams and remains unprotected.
Consumer advocacy groups have warned that Australians will lose a further $2 billion to scams before the laws take effect. @FCAupdate @natdebthelpline

https://t.co/BwF3cndSzo

[Consumer Action @consumer_action]

CHOICE Consumer Pulse is a quarterly study of over 1000 consumers’ attitudes. The March 2026 survey found that the level of trust in general insurers is lower now, at only 17%, than any time since the survey began 11 years ago. @FCAupdate @natdebthelpline
https://t.co/rccalPQC03

[Consumer Action @consumer_action]

State Election 2026 “Cost‑of‑living pressures are hitting Victorian households so hard, and every day we hear from people struggling with debt as the price of housing, food, energy and other essentials keeps rising,” Stephanie Tonkin said. @FCAupdate

https://t.co/WXFDk3HmK4

[Consumer Action @consumer_action]

State Election 2026 “Cost‑of‑living pressures are hitting Victorian households so hard, and every day we hear from people struggling with debt as the price of housing, food, energy and other essentials keeps rising,” Stephanie Tonkin said. @FCAupdate

https://t.co/WXFDk3HmK4

[Consumer Action @consumer_action]

Miss a mortgage payment and the clock starts ticking. Here's how quickly things can escalate, and what you can do to avoid losing your home. @FCAupdate @natdebthelpline
https://t.co/pvfNwnYynY

[Consumer Action @consumer_action]

Miss a mortgage payment and the clock starts ticking. Here's how quickly things can escalate, and what you can do to avoid losing your home. @FCAupdate @natdebthelpline
https://t.co/pvfNwnYynY

[Consumer Action @consumer_action]

"HSBC fought tooth and nail...defending claims at AFCA... an absolute denial of responsibility, they took months and months to investigate and would come back and say (to customers) 'it's your fault'", says Stephanie Tonkin. @FCAupdate

https://t.co/vDifdialZ7

[Consumer Action @consumer_action]

Julie is one of the thousands of Australians who has lost money to scams and remains unprotected.
Consumer advocacy groups have warned that Australians will lose a further $2 billion to scams before the laws take effect. @FCAupdate @natdebthelpline

https://t.co/BwF3cndSzo

[Consumer Action @consumer_action]

SCAM FRAMEWORK DELAY: Speaking on @22265760886 Consumer Action Law Centre's Stephanie Tonkin explains why the idea for a mandatory $3,000 reimbursement rate for people robbed by scammers is a start, but a lot more needs to be quickly done.
https://t.co/TPTdGn9tRm

[Consumer Action @consumer_action]

Miss a mortgage payment and the clock starts ticking. Here's how quickly things can escalate, and what you can do to avoid losing your home. @FCAupdate @natdebthelpline
https://t.co/pvfNwnYynY

[ACCAN @ACCAN_AU]

Great to meet with #TIO Ombudsman yesterday.
We discussed the increase in digital complaints, the need for digital reform to protect consumers and the fight against scams under the Scams Prevention Framework.
ACCAN supports strengthening the TIO’s role on digital complaints to protect consumers from harm.

[Consumer Action @consumer_action]

Julie is one of the thousands of Australians who has lost money to scams and remains unprotected.
Consumer advocacy groups have warned that Australians will lose a further $2 billion to scams before the laws take effect. @FCAupdate @natdebthelpline

https://t.co/BwF3cndSzo

[Consumer Action @consumer_action]

"HSBC fought tooth and nail...defending claims at AFCA... an absolute denial of responsibility, they took months and months to investigate and would come back and say (to customers) 'it's your fault'", says Stephanie Tonkin. @FCAupdate

https://t.co/vDifdialZ7

[Consumer Action @consumer_action]

CHOICE Consumer Pulse is a quarterly study of over 1000 consumers’ attitudes. The March 2026 survey found that the level of trust in general insurers is lower now, at only 17%, than any time since the survey began 11 years ago. @FCAupdate @natdebthelpline
https://t.co/rccalPQC03

[Consumer Action @consumer_action]

SCAM FRAMEWORK DELAY: Speaking on @22265760886 Consumer Action Law Centre's Stephanie Tonkin explains why the idea for a mandatory $3,000 reimbursement rate for people robbed by scammers is a start, but a lot more needs to be quickly done.
https://t.co/TPTdGn9tRm

[Consumer Action @consumer_action]

SCAM FRAMEWORK DELAY: Speaking on @22265760886 Consumer Action Law Centre's Stephanie Tonkin explains why the idea for a mandatory $3,000 reimbursement rate for people robbed by scammers is a start, but a lot more needs to be quickly done.
https://t.co/TPTdGn9tRm

[Consumer Action @consumer_action]

SUBMISSION: The scourge of lead generation is now in sharp focus, with 11,000 people experiencing the devastating loss of over $1 billion in superannuation savings through the collapses of the Shield and First Guardian Master Funds.

https://t.co/7MlNFHN8v4

[Consumer Action @consumer_action]

CHOICE Consumer Pulse is a quarterly study of over 1000 consumers’ attitudes. The March 2026 survey found that the level of trust in general insurers is lower now, at only 17%, than any time since the survey began 11 years ago. @FCAupdate @natdebthelpline
https://t.co/rccalPQC03

[Consumer Action @consumer_action]

FAULTY LEMON CARS: If your second-hand car breaks down, and the dealer you bought from gives your the run around, what can you do to get help? Why are 'lemon cars' such a terrible ongoing problem for thousands of Victorians?

https://t.co/ygcJ1vn89K