CRAFTSMAN Tools

Official Twitter for CRAFTSMAN Tools. #BuildOn For help with products/warranties, email [email protected]. Customer service hours: 9a-5p CST Mon-Fri.

[CRAFTSMAN Tools @craftsman]

@kevin_luoma Hi Kevin, I am sorry we dropped the ball and see that you have been in contact with our specialty team.  Please email us at [email protected] if you continue to have issues and need further assistance.

[CRAFTSMAN Tools @craftsman]

@ashleyp715 Thank you for reaching out about your 25cc rototiller. I am sorry to hear it is not working properly. I would like to help. Please email us with ticket 15525263 and your first and last name so we can locate your account and assist further.

[CRAFTSMAN Tools @craftsman]

@jeredmond73 Sorry to hear that. We’d like to know what we can do to fix things. Please email us at [email protected] to continue the conversation.

[CRAFTSMAN Tools @craftsman]

@rwhittemore Sorry to hear that. We’d like to know what we can do to fix things. Please email us at [email protected] to continue the conversation.

[CRAFTSMAN Tools @craftsman]

@joshuaholmes @DEWALTtough Hi Joshua Holmes. That's not what we like to hear. Please email us at [email protected] with your concern so we can help you finish the job.

[CRAFTSMAN Tools @craftsman]

@LogiBear251 That doesn’t sound like the CRAFTSMAN quality we stand for. Shoot us an email at [email protected] with some more info, and a member of our customer service team will assist.

[CRAFTSMAN Tools @craftsman]

@jtabbg @AceHardware That is hard to hear. Please send a detailed email to [email protected] so that we may continue this conversation.

[CRAFTSMAN Tools @craftsman]

@JimPusher @Lowes @JimPusher

[CRAFTSMAN Tools @craftsman]

@JimPusher @Lowes @JimPusher Please  email [email protected]  if you are having issues with any of our tools so we can assist further.

[CRAFTSMAN Tools @craftsman]

@kevin_luoma We’re truly sorry for the delay and frustration, being without your trimmer for 4 weeks isn’t acceptable. We understand not wanting to risk another repair cost. We’re glad Lowe’s took care of you, and we appreciate the feedback. We are here for you if you want to try us again.

[CRAFTSMAN Tools @craftsman]

@kevin_luoma @kevin_luoma In the meantime, please double-check your spam or junk folder and any voicemail messages in case our outreach was filtered or missed.

[CRAFTSMAN Tools @craftsman]

@kevin_luoma Kevin, I’m really sorry this has dragged on for six weeks, and I understand why you’re fed up. We are still working on your case, and I’ve contacted the manager over it today to find out what is causing the delay and to get you a clear next update.

[CRAFTSMAN Tools @craftsman]

@Twin_the_King Hey there Dubb Watt$ looks great! Hi everyone else 👋️

[CRAFTSMAN Tools @craftsman]

@Twin_the_King Whohoo, let's do this 🙌️!

[CRAFTSMAN Tools @craftsman]

@kevin_luoma We have escalated your ticket again and awaiting a response.  Please feel free to contact them directly at 1-855-971-2244.

[CRAFTSMAN Tools @craftsman]

@JohnnyD94931818 That is hard to hear. Please send us a detailed email to [email protected] so that we may continue this conversation.

[CRAFTSMAN Tools @craftsman]

@kevin_luoma Thank you for sharing your experience with us. We’re sorry for the delay and understand how frustrating it is to be without your trimmer for that long. Even though you’ve found another solution, we haven’t stopped working on your case and will keep you updated as we move forward.

[CRAFTSMAN Tools @craftsman]

@endcnma @endcnma Please send us an email at [email protected], and we will be happy to assist you with it.

[CRAFTSMAN Tools @craftsman]

@endcnma We’re not perfect, but we strive to bring our brand promise and values to all our products. Shoot us an email at [email protected] with more info.

[CRAFTSMAN Tools @craftsman]

@Casey5189 @Lowes @Casey5189 Please email us at [email protected] for further information.