Last night I almost lost thousands to a scam and spent hours furious at @coinbase, but it turned out they were the only reason I still have my money.
I thought I was on a site Iโve used a few times before. They were running a big sale, and at checkout there was a crypto payment option that knocked an extra 10% offโaround $300 cheaper. Iโm frugal, so I opened @coinbase, swapped to LTC, and sent it to the wallet address shown on the checkout page.
I instantly got an email saying the transaction failed. I tried again, and suddenly my account was restricted. I contacted support right away and went back and forth with them for nearly 30 minutes. I was already so frustrated, and then the agent tells me it could take up to 24 hours. About thirty minutes later I got hit with this weird quiz asking if Iโm sending money to someone I met online and a bunch of other strange questions. It made me even more frustratedโI felt patronized, insulted, and angry.
Next morning my account was still locked and now they were talking about a 30-day hold. On top of that my LTC Iโd just bought had already dropped a couple hundred. I lost itโdemanded a supervisor. In my rage I even called the real retailer and left a voicemail complaining that their payment address had frozen my @coinbase account.
A few hours later I got a call from a guy named Andrew from the actual company. The site Iโd been on was a pixel-perfect clone. The only difference with the domains is the fake one had the word โshop" at the end. On mobile the URL was truncated, so I never caught it. He said Iโm one of many whoโve fallen for it lately.
I just sat there stunned. Iโm normally paranoid about scam sites.
I immediately called @coinbase back, gave them my case number, and the first words out of my mouth when the agent answered were โI owe you an apology.โ What Iโd interpreted as them blocking me out of incompetence or overreach was actually them saving me from myself. If the first transaction would have gone through, the money would be gone forever.
So thank you, @coinbase. You protected me even while I was yelling at you for it๐๐๐
@CoinbaseSupport@brian_armstrong #Crypto #CryptoScams