Karolina-Gorma

Ph.D. Technical Engineer in software security @ Ledger. Former President of KRYPTOSPACE

[Karolina-Gorma @Cryptosgz8]

@BTCFREE2025 Hello 👋 All you need to do is to manually synchronize your device to fix this. I’ve followed you, follow back and send a message for immediate support

[Karolina-Gorma @Cryptosgz8]

@horseimnot I've just been assigned to help you resolve your issue. Follow back and send a message for immediate assistance

[Karolina-Gorma @Cryptosgz8]

@horseimnot Hey 👋! All you need to do is to manually synchronize your ledger device to migrate your tokens successfully . I’ve just you kindly follow back for immediate assistance.

[Karolina-Gorma @Cryptosgz8]

@HctorToloza I’ve just followed you, follow back for immediate assistance.

[Karolina-Gorma @Cryptosgz8]

Hey 👋! All you need to do is to manually synchronize your ledger device to fix this. I’ve just you kindly follow back for immediate assistance.

[Héctor Toloza @HctorToloza]

I'm having a problem with the interface that they haven't been able to fix. When I log in, it asks me to select my wallet, which I do. But then it asks me to select whether I have a Ledger wallet or not. Whether I select yes or no, it doesn't show me any other option to continue and view my flares.

[Karolina-Gorma @Cryptosgz8]

@cccolo Hi there - We’re sorry for the inconvenience this may have caused with your device. Your security and experience are our top priorities, kindly send a direct message for immediate assistance

[Karolina-Gorma @Cryptosgz8]

@kennyikyone Hello Could you kindly follow back and explain your issue via DM. Rest assured that this issue will be rectified immediately.

[Karolina-Gorma @Cryptosgz8]

@wallanpsantos I’ve just followed you, follow back for immediate assistance.

[Karolina-Gorma @Cryptosgz8]

@wallanpsantos Hello 👋! Could you kindly follow back and explain your issue via DM? Rest assured that this issue will be rectified immediately.

[Karolina-Gorma @Cryptosgz8]

Have tried to complete the device troubleshooting tutorial to fix this ?

[Omar Younis @phomarx]

@Ledger_Support Why is the update button not working in my Ledger desktop app (Mac OS)?

[Karolina-Gorma @Cryptosgz8]

@phomarx could you explain a bit more of your issue for immediate support?

[Karolina-Gorma @Cryptosgz8]

@phomarx Hello 👋 All you need to do is to manually synchronize your device to fix this. I’ve followed you, follow back and send a message for immediate support

[Karolina-Gorma @Cryptosgz8]

@shan19872026 您好，我已被指派协助您解决问题。如需即时协助，请随时回复或直接发送私信。

[Karolina-Gorma @Cryptosgz8]

@shan19872026 我刚关注了你，回关即可获得即时协助。

[Karolina-Gorma @Cryptosgz8]

您好 👋 感谢您向我们反映您遇到的问题。我们希望能通过私信继续为您提供支持。请发送私信，以便我们进一步协助您解决问题！ @shan19872026

[shanshan @shan19872026]

@Ledger 我的钱包莫名收到一比代币，钱包还安全吗，还可以使用吗，我该如何操作，请官方回复谢谢

[Karolina-Gorma @Cryptosgz8]

@steinschleuder3 I've just followed you, follow back for immediate assistance

[Karolina-Gorma @Cryptosgz8]

Hi 👋 the basic troubleshooting steps is the first thing you’re to do to fix this issue with your ledger hardware device. Kindly can send a message I’ll provide you the step by step tutorial to guide you to fix this. @steinschleuder3

[Rosemarine @steinschleuder3]

@MidnightNtwrk
I am getting this message since upgrading to Lace V2. I managed to clear it with my ledger at one point but when logging back into the dust generator it popped up again. Any suggestions?

[Karolina-Gorma @Cryptosgz8]

@Jafterib4k I’ve just follow you, follow back for immediate assistance.

[Karolina-Gorma @Cryptosgz8]

Hi, this can be fixed by completing the device troubleshooting procedures . Kindly send message for immediate assistance.

[“J” @Jafterib4k]

@Ledger it says I need to update my firmware in order to update my firmware. The Nano X is new but must be from an old batch. What are my options? It won’t connect to the desktop either.

[Karolina-Gorma @Cryptosgz8]

@ahum87 I’ve just follow you, follow back for immediate assistance.