@Rakuten fraud being committed through my account, and I have no way to close account, alert you, or remove 3 credit cards illegally added. notification of at least $500 of gift cards sent fraudulently, with new credit cards added even as I was changing password. What to do?
@stylevana_sv Order placed before Lunar New year on 17th, where is shipping status? I picked in stock items, told it was packed on the 20th but no tracking sent. #Customer service gave me only silly "steady hands are packing" email and no real info. Please do better.
@ASOS holding my $400 charge hostage on an order placed June 1 with no record of shipping. Two chat inquiries so far, with no answer for timeframe of "specialist team" investigation before I can be refunded? Not a good look, maybe even illegal? @ChaseSupport @CFPB @consumeraction
@spotifycares I just spent almost an hour on chat trying to resolve a simple issue updating my payment info, and in the end the obvious thing I was told NOT TO DO, after the representative couldn't explain why not to do that, worked when I tried it. Absurd.
@artnews@MaxDuron In what world do we report on a killer, and not his victim, a curator and editor in her own right? This is a shamefully and lazily constructed article.
@MonsoonUK I ordered on Sept. 7, returned to US ship center Sept. 28, and still waiting for refund since I'm told I have to wait until it returns to UK. Surely 2 months is enough, this is egregious service. Why won't you solve my problem?
@ZARA_Care 2 items I returned were rejected + marked by warehouse as having odor. CS says there is no way to dispute since the verdict came from warehouse. Shame on you. One item wasn't even tried on. Certainly smells can come from lots of places in transit, no? Grade F.
@asklyft Two weeks into lost and found saga, Driver has gone completely MIA after confirming he had item; vague and unhelpful information from customer service who won't confirm whether they can get in touch with him. How do I get someone to actually help me????
@KikoMilanoINT Still waiting for a useful response from customer service, days and days after a package didn't arrive, with no help mediating with shipping company or about refund process. No phone number proves how little you value customer service, and your customers.