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@segunadeoluwani No worries Samuel, however that isn't one of our DHL Express shipments I'm afraid. As the item was sent with DHL Ecommerce UK, you would need to contact that division of DHL for further assistance. Kind regards, Amrick
@rjc99999 Morning, I'm ever so sorry to hear about the manner in which this shipment has been delivered in! Please DM me the tracking number, so feedback can be shared within the relevant teams. Kind regards, Amrick
@caitwr Apologies for the confusion Cait, however that isn't one of our DHL Express shipments I'm afraid. As the goods were sent with DHL Ecommerce UK, you would need to contact that division of DHL for further assistance. Kind regards, Amrick
@AzOfficial02 Morning Az, I'm deeply sorry for the collection issues you've faced up to this point! Please DM me the booking reference number and I will try my best to assist. Kind regards, Amrick
@segunadeoluwani Morning Samuel, please direct message me the tracking number, so I can look into the current status further for you. Kind regards, Amrick
@NadimHCr Morning Nad, I'm deeply sorry for the complications which have taken place thus far! Please DM me the tracking number and I will try my best to help. Kind regards, Amrick
@ShanBiggs11 Really sorry for the complications with this delivery Shannon! Please DM me the tracking number and I will try my best to help. Kind regards, Amrick
@YoussefE792 Apologies for the confusion Youssef, however I don't think that shipment has been sent with DHL Express. If you can DM me the tracking number, I can provide further confirmation. Kind regards, Amrick
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@Purnimaagg24 Really sorry to hear this Purnima! Unfortunately, I wouldn't be able to escalate the matter, as we're DHL Express and I can't attain any of the details on our systems. It may be worth reaching out to the sender, if that is who you've paid directly. Kind regards, Amrick
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@Purnimaagg24 Really sorry to hear this Purnima! Unfortunately, I wouldn't be able to escalate the matter, as we're DHL Express and I can't attain any of the details on our systems. It may be worth reaching out to the sender, if that is who you've paid directly. Kind regards, Amrick
@Purnimaagg24 Apologies for the confusion Purnima, however that isn't one of our DHL Express shipments I'm afraid. As the goods have been sent with DHL Ecommerce UK, you would need to contact that division of DHL for further assistance. Kind regards, Amrick
@James882James Whilst I understand your frustration James, DHL Ecommerce UK isn't a different department, they are a separate division. This means they have their own customer services, depot's, systems, staff and procedures. Kind regards, Amrick
@SimonAttwood Really sorry to hear about this issue Simon, however I think the goods were sent with a different division of DHL. As we don't provide 1 hour times slots at DHL Express. If you can DM me the tracking number, I can provide further confirmation. Kind regards, Amrick