@stillcrazy13 @AHS_Warranty Having the same issue. It's shameful. It's a wonder no one has filed a class action yet. The option to be able to cancel should be online as well as customer service as the wait for Retention is well over 60 mins. My card will be charged in 2 days and I've been calling for 3.
@AHS_Warranty it's awful that you make canceling your service so difficult. I have called for days and can NEVER reach the Retention dept. SHAMEFUL! My card is due to be charged in 2 days. SMH. Wonderful if someone is thinking class action. ๐ค