SM: “We haven't had an incident in 18 months."
Me: “How many near misses have been recorded?”
“None”, he said.
Me: “That doesn't mean they're not happening”
SM: Silence.
A client asked me if RAMS are “really necessary” for a two-day job. Told him the paperwork isn’t the point. The five minutes you spend thinking it through is the point. The document’s just proof you did.
Good morning leaders. No one remembers the generic site induction - it’s a yawn fest. But they’ll remember the one thing you said that made them stop and think. Aim for that.
A novel piece of everyday city of london history - a vintage intercom-style speakerplate where a caller (like a night porter or delivery person) rings the bell and speaks through the horn-shaped tube.
An open-door policy means people will tell you the truth.
No it doesn’t.
Walking through that door still means someone risks being seen as the complainer. If you want the truth, go get it - walk the floor, ask specific people specific questions.
Don’t wait for it to knock.
I've noticed businesses spend so much time trying out new safety initiatives, programs, posters, and policies.
But your workers aren't thinking about any of that.
They're comparing every daily experience in their workplace. The director who stops to talk with them. The manager who fixed a problem without being asked. The leader who makes them feel valued.
That's the culture you want to build, whether you mean to or not. Keep it simple.
Safety management changes when you stop asking, “Why are you doing it like that?” and start asking, “What can we do to make things better here?”
The first question creates a defensive response. The second creates an opportunity for improvement.
Dear Construction,
If your safety strategy is lengthy site inductions, checklists, PPE enforcement, and toolbox talks with nothing to do with the actual tasks - congratulations, you’ve built a paper trail, not a safety culture.
Sincerely, The Working People.