Discord Support

Here for all of your questions, comments, and concerns related to @Discord. Status Page:

[Discord Support @discord_support]

We're here to help! Check out the thread below for our frequently asked questions and answers.

[Discord Support @discord_support]

@easkateconcepts Hey, I can look into this for you! Sent you a DM.

[Discord Support @discord_support]

@xenostrology Hi, just sent you a DM!

[Discord Support @discord_support]

We know that's not a satisfying explanation if this was your account, and we should have caught this sooner. We're working on better safeguards so this can't quietly happen again, and more broadly, on making sure our safety systems don't penalize people who did nothing wrong.

If something still feels off with your account, reply here.

[Discord Support @discord_support]

@TYLLER_CHAN17 Just sent you a DM as well!

[Discord Support @discord_support]

@PetP1anet Hey, just sent you a DM.

[Discord Support @discord_support]

Hello there! Thanks for contacting us, and apologies for the delayed reply. We'd love to try and help, but before we are able to, we need a bit more info. Can you describe the issue further via DM or send a screenshot/video of what you're experiencing when trying to access your account?

[Discord Support @discord_support]

Hello! I apologize for the delay in response! Sadly, the CX Social team is not the appropriate team for concerns related to hacked account issues.

The Account Security team is working through these tickets as quick as they can, they understand that these cases are urgent. Sadly, I don't have a wait time estimate that I can currently offer. We genuinely appreciate your patience and understanding in the meantime.

[Discord Support @discord_support]

@KingAce26 Hi there, thanks for waiting. Please have your friend contact us instead.

[Discord Support @discord_support]

@_Franie21 Hi there, you can report bugs here: https://t.co/KotkVrHJDQ

If you've never submitted a ticket to our support team before, please follow the steps here: https://t.co/kCDohfsP3R

[Discord Support @discord_support]

Hello Michael! Thanks for contacting us, and apologies for the delayed reply. We understand that this is a frustrating situation. However, for security and privacy reasons, we're unable to investigate these inquiries from here.

It sounds like you have already submitted a ticket to the appropriate team. They will review your case as soon as possible. I recommend waiting for a response on your Open ticket, before sending further replies.

Thank you for your patience and understanding in the meantime.

[Discord Support @discord_support]

Hello Kyroth! Thanks for contacting us, and apologies for the delayed reply. We understand that you forgot your account password. You can use our forgot password feature available on the login page here: https://t.co/HPp8sezqVc. You just need to type in your email address and then click "Forgot your password?". Afterward, you should receive an email with a link to reset your password.

More info here: https://t.co/yYB5BApuaq

[Discord Support @discord_support]

@FlintTooCold Hi FlintTooCold! Thanks for contacting us, and apologies for the delayed reply. We understand that you're having trouble accessing your account due to 2FA. Could you please DM us so we can investigate this and chat without character restrictions? https://t.co/sPw0MZYJCx

[Discord Support @discord_support]

Hi! Sorry for the late reply. I would be happy to flag this issue with your *support account.* Please DM me:

1. A screenshot of the 2FA lock on your support account
2. The email address associated with your support account

Please note: our social support team isn't able to assist with hacked Discord account issues. However, I can flag the 2FA lock on your support account. If we are successful in removing the 2FA lock, you will then be able to reach out to our Account Security team for further support.

[Discord Support @discord_support]

@Theking87854430 Hey there, I hear that you're having trouble with GIFs. I'd love to help troubleshoot this! Could you please DM us so we can chat without character restrictions?

In that DM, can you also clarify what Discord client you're using and screenshot/record the issue? https://t.co/sPw0MZYJCx

[Discord Support @discord_support]

@Raktim019 Hello Raktim! Thanks for contacting us, and apologies for the delayed reply. We're sorry to hear about your 2FA trouble. Could you please DM us so we can investigate this and chat without character restrictions? https://t.co/sPw0MZYJCx

[Discord Support @discord_support]

@seratoja Hello Sanju! Thanks for contacting us, and apologies for the delayed reply. Could you please DM us more context? What caused you to send in this ticket? https://t.co/sPw0MZYJCx

[Discord Support @discord_support]

If you're missing your old shortcuts after the You Bar update, here's where they live now:

Long-press your You Bar > Account menu.
Long-press your avatar > Settings.
Swipe from left to right across the You Bar > flip between your DMs + your current server.

We see the chatter on the updates. Here's why we made it: https://t.co/XzjJwnTBgW

[dog with a blog @protagfolly]

Discord if you change your mobile ui one more fucking time im going to hit a pedestrian. Stop this

[Discord Support @discord_support]

@PokemonPelele Hello there! Thanks for contacting us, and apologies for the delayed reply. If you've forgotten your password or would like to change it, you can do so through the “Forgot your password” option on the login page.

More info here: https://t.co/TxrdKTKEw3

[Discord Support @discord_support]

@sabdou313 Glad to hear that your account is active! In that case, there's no further need for a support ticket, if you'd prefer not to send one.

However, if you do want to send in a ticket, you can submit it following the steps here: https://t.co/kCDohfsP3R

[Discord Support @discord_support]

@seremcc Hi again, Sere. Our teams should have sent you a response to your support ticket. Please check for this reply in your email inbox, or your Discord support account.

[Discord Support @discord_support]

@vect0rism Hey, thanks for tagging us! I reached out via DM.