Divine Asolo

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[Divine Asolo @DivineAsolo]

https://t.co/VHZTFqOqgN

[The Double-honoured Lawyer @amofin_agba]

If a supermarket tells you, “Goods sold cannot be returned,” they might be violating Nigerian law.

My dad, a respected Islamic scholar, recently faced this at a popular supermarket. Here is how we fought for his consumer rights and won, and why you should too when you find yourself in a similar situation.

While shopping for Eid al-Adha at a Jendol Superstores branch, he inadvertently picked up a carton of Desperado, completely unaware it was alcoholic.

When he got outside, one of the persons with him noticed. He immediately sent his companion back inside with the intact carton and receipt to exchange it for soft drinks of equal value.

To their surprise, the manager flatly refused, citing the rigid store policy: “Goods sold are non-returnable.”

He called me and I asked them to take the carton of desperado and leave the store. Instead of causing a scene, they left the premises without further ado.

Upon getting home, I looked at the receipt and I told my dad that I will escalate the matter officially to their corporate management and that the matter would be resolved.

I went on the Jendol website, saw their customer complaints section and wrote a formal complaint on behalf of my dad. In the complaints, I emphasized how the manager’s refusal caused my dad immense embarrassment, as bystanders even suggested that he resell the beer to get his money back which is an act forbidden in his faith. I added that taking the beer from their store to his house was a massive religious and reputational risk as he is a devout Muslim and more importantly, a recognized and reputable Islamic Scholar.

It was not up to two hours when a member of Jendol’s Corporate management called my dad on phone as I had to add his contact in the complaints section. He stepped in, apologized profusely, and asked my dad to return the product. My dad was so surprised and he just said while smiling“Eyin lawyer yii sha” meaning - “you these lawyers”. Just yesterday, my dad informed me that he successfully returned the carton and took a bag of Semovita instead.

It was such a win for customer service, but more importantly, a win for consumer rights.

So if you are seeing this, never let "store policies" intimidate you into forfeiting your rights. Under the Federal Competition and Consumer Protection Commission (FCCPC) Act of Nigeria, consumers have a legal right to return goods under specific conditions.

No internal corporate policy overrides the laws of the land. If a business policy contradicts existing consumer protection laws, it is void ab initio (void from the beginning).

Know your rights, document your evidence, escalate professionally, and never back down! 🇳🇬⚖️

[Divine Asolo @DivineAsolo]

Success could also breed a subtle lack of empathy. You overcome impossible odds and begin to believe everyone else has the same capacity, resources, or circumstances. They don’t.

[Olumide Adesina @olumidecapital]

"Youths of today aspire to be like me but they want to achieve it overnight. It's not going to work. To build a successful business, you must start small. " - Aliko Dangote

[Finaltouch 📮 @Finaltoucch]

I should use my Higgsfield Creator plan, Claude AI Pro plan, ChatGPT Pro plan, CapCut Pro subscription, solar energy, and my MTN FibreX Unlimited plan to create a FREE AI video test for your brand so you can decide whether to hire me or not.

Must be ment.

[Ja Leto @_falsi1ke]

Hustle until you see yourself on your Cousin's Status. Family don't post broke people.

[Sir Dickson @Wizarab10]

Welcome to Anfield. Let's begin ❤️

[Divine Asolo @DivineAsolo]

I don’t regret the time I spent watching this🥹🔥

[The Lightsome Delightsome 🤓☁️ @Dstixx05]

Hey, I'm Delightsome.
Cloud & DevOps Engineer ☁️

I don't think I have any pictures of myself reading cloudwatch logs 😂

But here's one from AWS Student Builder Group (fka AWS Cloud Club FUTA), the community I lead on campus.

[Divine Asolo @DivineAsolo]

If you ever get the chance to do it now instead of later, I think you should do it now.

[Divine Asolo @DivineAsolo]

I can only believe this page was hacked.

[Divine Asolo @DivineAsolo]

There’s so much noise about the loss than about the victory.

[Divine Asolo @DivineAsolo]

@Dstixx05 You can delete this now😂

[Divine Asolo @DivineAsolo]

When I see people doing laborious work like hawking, I make it a point to tell them “well done.”

That’s my little quota in promoting dignity of labour.

[Ìléríolúwa @Ilerioluwakiye_]

Dating-to-marry doesn’t mean I’m dating you to marry YOU.

I’m dating you to see if I want to marry you.

But that’s a conversation nobody’s ready for.

[Divine Asolo @DivineAsolo]

@Sisi_Yemmie This conversation… hmmm

If the people who will execute the project have decided to accept that amount, I don’t see a reason why the amount collected by their employer should be a problem.

They had a choice to agree or not agree to the offer.

[Divine Asolo @DivineAsolo]

Eat actual food. Junk is expensive

[NEFERTITI @firstladyship]

46 children are in terrorists den.
46 children are in terrorists den.
46 children are in terrorists den.
The Nigerian Government is doing nothing.

46 children are in terrorists den.
46 children are in terrorists den.
46 children are in terrorists den.
The Nigerian Government is doing nothing.

Please share this for the world to see.
It only takes one minute to share. 💔💔

[Divine Asolo @DivineAsolo]

It’s a lieeee😂😂😂

[Hon. Jesugbemi @Hon_Jesugbemi]

Nobody:

Tesla cybertruck owners on their way to Abuja from Lagos 😂💔

[Divine Asolo @DivineAsolo]

It’s children’s day and I have just one wish and it’s that those children in the forest come back alive and unhurt.

[𝓓𝓾𝓴𝓮 🧃 @fwsodiq]

You might actually be disturbing the person you feel so happy to talk to💀