Dr. Martens

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[Dr. Martens @drmartens]

@bvn38138 Hi Lou, we're sorry to hear you're waiting on an order and are waiting on a reply from us. Please drop us a message with your order number and email address so that we can look into this further for you. Speak soon. https://t.co/eZMUQQyVSh

[Dr. Martens @drmartens]

@shellyfitzs3s Hi Shelly, thanks for bringing this to our attention. We're sorry to hear of your experience, this isn't what we want for our wearers. If you'd like to discuss this further, please drop us a message. https://t.co/eZMUQQyVSh

[Dr. Martens @drmartens]

@howlsforsab Hi Sab, we've just send you a message, speak soon.

[Dr. Martens @drmartens]

@rayannebyrne Apologies for the delay in our response, Rayanne. We've now responded to your DM.

[Dr. Martens @drmartens]

@merlebrown Thanks for letting us know, Merle. We're glad to hear this

[Dr. Martens @drmartens]

@rayannebyrne Hi Rayanne, our social team don't currently work on the weekends, so we've only managed to pick this up. We've now responded to you DM.

[Dr. Martens @drmartens]

@danossauri Hi there, the marks you can see here on the sole are considered to be normal. These lines sometimes form when the PVC that forms the sole is poured into the mould. This is standard and will not negatively affect wear or ageing.

[Dr. Martens @drmartens]

@Mrs_Mahoney We're sorry to hear this, Sammy. We've sent you a DM to look into this for you.

[Dr. Martens @drmartens]

@GigisFarmhouse We are sorry to see this, and have sent over a direct message to discuss!

[Dr. Martens @drmartens]

@jodie_humphreys We're sorry to hear this, Jodie. We've sent you a DM so we can look into this further for you

[Dr. Martens @drmartens]

@sazhanna We're sorry to hear this, Sarah. We've now replied to your DM.

[Dr. Martens @drmartens]

@chocolatecig We aim to process returns within 14 days of receipt in our warehouse. You can check the date of receipt using the tracking number on your proof of postage. If this time period has been exceeded, send us a DM with your order number, email address and proof of postage receipt.

[Dr. Martens @drmartens]

@herbertjhvd Due to the limited nature of this collaboration we won't be restocking this style. We're sorry you missed out this time but make sure you're signed up to our emails to hear about our exclusive collaborations.

[Dr. Martens @drmartens]

Outcasts are in. No style too weird. No taste too niche. No smile required. DM’s x Wednesday is available now: https://t.co/19bi9fcbit

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[Dr. Martens @drmartens]

@LyndieLou100 Hi Lynda, sorry to hear you're struggling with delivery for your order. If you have any issues with locating your parcel, please send us a message with your order number and email address.

[Dr. Martens @drmartens]

@Porter865090013 We're sorry to hear this. We understand return fees can be frustrating. The $15 deduction is outlined in our return policy. We'd like to review your experience and see how we can help. Please send us a DM with your order number.

[Dr. Martens @drmartens]

@museonthemoon Hi, sorry to hear this, it's not the experience we want for our wearers. Drop us a message with your order number and email address if you'd like to discuss this further. https://t.co/eZMUQQyVSh

[Dr. Martens @drmartens]

@hollinger We have sent you over a direct message so that we can assist. Thank you!