@EarliestCake61 We see that you were recently provided the contact information to reach out to a manager on our Traveler Support Team. We would encourage you to reach out using that contact, so we can support you in finding a solution together.
⭐MYSTERY TOUR REVEAL⭐ EF Exploration in Guatemala: July 15–24, 2026 ☀️
We’re closing out Teacher Appreciation Week with the chance to win a tropical adventure in Guatemala for you and a guest 🌴 Today’s the last day to enter, so don’t wait: https://t.co/1eRRbDBx0e
@EarliestCake61 We see that you were recently provided the contact information to reach out to a manager on our Traveler Support Team. We would encourage you to reach out using that contact, so we can support you in finding a solution together.
@EarliestCake61 (3/3) before departure. We do our best to clearly outline this information in our booking conditions at the time of enrollment. If you would like to discuss your account further, we would recommend giving our Traveler Support team a call to talk through your remaining concerns.
@EarliestCake61 (1/3) We're sorry to hear about your frustration, and we understand how stressful it can be when your personal plans change, therefore affecting your tour enrollment. Our cancellation policy reflects the financial commitments we make to airlines, hotels, and
@EarliestCake61 (2/3) other suppliers well in advance of departure, which is why refund eligibility is tied to how far out a cancellation is made. Because we also reserve group airline tickets well in advance, we are unfortunately unable to make changes to flights after 110 days
@jennifer_butler you as soon as possible. If you have already done so, please feel free to privately message us with your daughter’s EF account number and we will pass this information on to our Traveler Support Team to return your call as quickly as possible. 2/2
@jennifer_butler We're very sorry to hear that you're having trouble contacting our Traveler Support Team. We are currently experiencing higher than normal call volume. If you aren't able to wait on hold, you can save your spot in line by requesting a call back and our team will get back to 1/2
@federalist10TN Hello - if you are not able to wait on hold, please select the callback option from the menu and we'll return your call as soon as possible. You may also submit a contact request form at https://t.co/G4YtGIJf0q and one of our Traveler Support Specialists will be in touch.
@okaycoolbutno We are sorry to hear that you are having trouble getting in touch with our team. Please give our EF Traveler Support Team a call at 800-665-5364 and if you are unable to wait on hold please select the call back option from the menu and our team would be happy to assist you. 1/2
@JamieTrue42 Please do not engage with the account team_website78 as this is not an official EF entity. We would be happy to assist you with your refund concerns if you give our designated Traveler Support Team a call – I will share their phone number with you via direct message.
@tsuttonva (2/2) Our cancellation policy reflects the work and reservations that begin once a traveler enrolls. We know this may not ease the frustration, but we remain committed to transparency. Our Traveler Support Team is always happy to review and assist with any concerns you may have.
@tsuttonva (1/2) We’re truly sorry to hear of your frustration, and we understand how disappointing it is when travel plans change. When a school cancels a tour, we follow the policy agreed to at enrollment, which outlines refund amounts, transfer options, and timelines.
@temple46764 We're sorry you needed to cancel. We understand how frustrating fees can be. All our cancellation deadlines and insurance coverage policies are laid out in our booking conditions at: https://t.co/IfwXdyewiD.