ESRCjustenergy

Access to justice for vulnerable & energy poor consumers in the European market. Dr @NCreutzfeldt, Dr @ChrisoaGill, Dr Rachel McPherson & @MarineCornelis

[ESRCjustenergy @ESRCjustenergy]

Our book is almost out - We now have a banner!!

Check it and get a 20% discount (Code: UG7): https://t.co/4DqN7JrRnW

[Marine Cornelis 🇪🇺 @marinenextenerg.bsky.social @MarineCornelis]

Thanks @sidsareen & @harrimus for having me! happy to share more about @ESRCjustenergy - you’ll have to report on the side discussions 😊

[Marine Cornelis 🇪🇺 @marinenextenerg.bsky.social @MarineCornelis]

🛠The #toolkit is available here https://t.co/46NKN2fcnq

👏 Congrats to all the colleagues in WG4 @EngagerCOST

🧵/🧵

[Marine Cornelis 🇪🇺 @marinenextenerg.bsky.social @MarineCornelis]

Trust is key 🔐 that’s why we need #ombuds - create them when they don’t exist, reinforce their scope when they do

[Marine Cornelis 🇪🇺 @marinenextenerg.bsky.social @MarineCornelis]

Catherine Ferrieux of @reseau_eco has finally the opportunity to see the book ‘Access to justice and #energypoverty: just energy?’ which used so much of the Network’s experience. Thank you 🙏

@FranckBilleau @NCreutzfeldt @chrisoagill @ESRCjustenergy

[EnAct @EnActNow]

Proposed flat fee of $1,400 for #Oklahoma homes to get off #gas as a way to pay company debt. No scaling to reflect #income or use. Those in #energypoverty hit hardest again. Do better @OklahomaNatural @sunderlandlouis @FuelPovertyRN
@RegAssistProj @OKDHS
https://t.co/QL4gDjbYUH

[Marine Cornelis 🇪🇺 @marinenextenerg.bsky.social @MarineCornelis]

Using disputes to build trust in the energy market and create a truly #justtransition #energyjustice

@NCreutzfeldt @ESRCjustenergy @cyberchristine @chrisoagill @EnergyOmbuds #EUSEW2021

[ESRCjustenergy @ESRCjustenergy]

Become an ally to overcome vulnerability - A Just Energy Toolkit - https://t.co/JwRRA5uAiE

[ESRCjustenergy @ESRCjustenergy]

Become an ally to overcome vulnerability https://t.co/c5xfpXzcsY

[ESRCjustenergy @ESRCjustenergy]

@janetdiffin Thank you, Janet!! @NCreutzfeldt @chrisoagill @MarineCornelis

[Dr Janet Diffin @janetdiffin]

Thanks @ESRCjustenergy for a great introduction to your new toolkit ‘How to become an ally to overcome vulnerability’ #JustEnergy

[Dr Elizabeth Blakelock (She / her) @CA_Blakelock]

I'm really looking forward to hearing about how organisations across Europe put this toolkit into practice - please do share your experiences online s we can all benefit from your work @ESRCjustenergy

[Dr Elizabeth Blakelock (She / her) @CA_Blakelock]

3. Diversity & Inclusion are key - from the frontline to the most snr decision maker, all citizens should be represented. A focus on inclusion can drive positive outcomes across the board #accesstojustice #justenergy

[Dr Elizabeth Blakelock (She / her) @CA_Blakelock]

2. Inclusive design principles are transformative in this space - ask people directly! Could be via a focus group or a citizens jury. You don't have to wait for that to start to get closer to people's experience - ask your frontline staff - they already know a great deal!

[Dr Elizabeth Blakelock (She / her) @CA_Blakelock]

1. Complaints data is vital insight for understanding the challenges people face, acting on that insight can be a firm foundation for ensuring wider access to justice #accesstojustice #justenergy

[Dr Elizabeth Blakelock (She / her) @CA_Blakelock]

Today @ESRCjustenergy are highlighting the vital role of allyship for consumers in vulnerable circumstances & launch this toolkit #accesstojustice #justenergy https://t.co/KYxqtW2B3N

Reading it, I think of three things:

[Ana Stojilovska @stojilovska]

#energyjustice has to be the goal and at the core of the process @MarineCornelis @ESRCjustenergy #access2justice

[Ana Stojilovska @stojilovska]

Often problems of #vulnerable people is not law-shaped #access2justice @ESRCjustenergy

[ESRCjustenergy @ESRCjustenergy]

Check out Lindsey’s presentation!

[ESRCjustenergy @ESRCjustenergy]

Lindsey Poole, director of #adviceservicesalliance shares a few lessons on vulnerability and #access2justice #justenergy

[ESRCjustenergy @ESRCjustenergy]

So exciting!

[marta garcia @martutis6]

Double session on #energypoverty today! Representing @Ecoserveis at 1:30 CEST at @ESRCjustenergy event and at 2:30 presenting SUITE @EuropeanFund at #CAIC21 https://t.co/DBZ0PDTUDb and https://t.co/Gt45QeB7fC