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[EaseMyTrip.com @EaseMyTrip]

Thank you @aimindia_forum for your kind words and trust in EaseMyTrip. 🙏

It is truly an honor to support an organization that is making such a meaningful difference in the lives of people. Your dedication towards helping Indian expatriates and those in need is deeply inspiring.

We remain committed to providing reliable and prompt assistance, and we look forward to continuing this valued association in the future.

[Aim India Forum @aimindia_forum]

Thank you for support @EaseMyTrip team.

#EaseMyTrip #IndianPride #AimIndiaForum

[EaseMyTrip.com @EaseMyTrip]

Dear Joydip,

We understand your concern. However, as previously informed, the booking was confirmed after receiving your approval, following which the payment was received and the travel was completed as per the confirmed itinerary.

We have reviewed the matter based on the available booking records and would like to reiterate that the booking was processed with your consent. Since the services have already been provided and the travel has been completed, we regret to inform you that we are unable to process a refund in this case.

Should you require any further assistance, please feel free to reach out to us via Direct Message (DM).
https://t.co/HprmZ86y9i

[EaseMyTrip.com @EaseMyTrip]

Hi,

As shared earlier, the delay occurred due to a technical issue with the payment gateway, which prevented the refund from being processed to the original payment mode. To ensure your refund was not delayed further, we credited the amount to your EaseMyTrip Wallet and, as per your request, successfully transferred it to your registered bank account. We understand that this process was inconvenient, and we appreciate your patience throughout.

Your feedback is important to us, and we are continuously working to improve our services and customer experience. If you need any further assistance, please feel free to connect with us via DM.
https://t.co/Fnu0Je2sey

[EaseMyTrip.com @EaseMyTrip]

Hi,

We sincerely regret the inconvenience caused. As previously informed, the delay occurred due to a technical issue with the payment gateway, which prevented the refund from being processed to the original mode of payment.

To ensure there was no further delay, the refund amount was credited to your EaseMyTrip Wallet and, as per your request, was subsequently transferred to your registered bank account. We understand that this process was inconvenient and appreciate your patience and understanding throughout.

Your feedback is valuable to us, and we are continuously working to enhance our services and customer experience. If you require any further assistance, please feel free to connect with us via DM.
https://t.co/Fnu0Je2sey

[EaseMyTrip.com @EaseMyTrip]

Hi,

We understand your concern and sincerely regret the inconvenience caused.

As previously informed, the refund could not be processed to the original mode of payment due to a technical issue with the JioPay payment gateway. To ensure there was no further delay, the refund amount was credited to your EaseMyTrip Wallet and, as per your request, the wallet balance was subsequently transferred to your registered bank account.

As confirmed by you, the refund has already been successfully received. Therefore, there is no pending refund from EaseMyTrip's end.

We appreciate your patience and understanding throughout the process. If you require any further assistance, please feel free to reach out to us via DM.
https://t.co/Fnu0Je2sey

[EaseMyTrip.com @EaseMyTrip]

Hi,

We understand your concern and sincerely regret for the inconvenience caused.

As previously informed, refunds are normally processed to the original mode of payment. However, due to a technical issue with the JioPay payment gateway, the refund could not be credited back through the original payment channel.

To ensure there was no further delay, the refund amount was first credited to your EaseMyTrip Wallet. Thereafter, as per your request, the wallet balance was successfully transferred to your registered bank account. As confirmed by you, the refund has now been successfully received.

We appreciate your patience and cooperation throughout this process. If you require any further assistance, please feel free to reach out to us via DM.
https://t.co/Fnu0Je2sey

[EaseMyTrip.com @EaseMyTrip]

Hi,

We completely understand your concern and apologize for the inconvenience caused.

As previously communicated, refunds are typically processed to the original mode of payment. However, due to a technical issue with the JioPay payment gateway, the refund could not be credited back through the original payment channel.

To avoid any further delay, the refund amount was credited to your EaseMyTrip Wallet. Thereafter, as per your request, the wallet balance was successfully transferred to your registered bank account.

We appreciate your patience and cooperation throughout this process. If you require any further assistance, please feel free to reach out to us via DM.
https://t.co/Fnu0Je2sey

[EaseMyTrip.com @EaseMyTrip]

Hi,

We completely understand your concern and regret for the inconvenience caused.

As previously communicated, refunds are typically processed to the original mode of payment. However, due to a technical issue with the JioPay payment gateway, the refund could not be credited back through the original payment channel.

To avoid any further delay, the refund amount was credited to your EaseMyTrip Wallet. Thereafter, as per your request, the wallet balance was successfully transferred to your registered bank account.

We appreciate your patience and cooperation throughout this process. If you require any further assistance, please feel free to reach out to us via DM.
https://t.co/Fnu0Je2sey

[EaseMyTrip.com @EaseMyTrip]

Hi,

We understand your concern and sincerely regret the inconvenience caused.

As informed earlier, refunds are generally processed to the original mode of payment. However, due to a issue with the JioPay payment gateway, the refund could not be credited through the original payment channel.

To ensure your refund was not delayed further, the amount was credited to your EaseMyTrip Wallet. Subsequently, as per your request, the wallet balance has already been successfully transferred to your registered bank account.

We appreciate your patience and understanding throughout this process. If you need any further assistance, please feel free to connect with us via DM.
https://t.co/Fnu0Je2sey

[EaseMyTrip.com @EaseMyTrip]

Hi,

We understand your concern. However, as previously informed, refunds are normally processed to the original mode of payment. In your case, due to a technical issue with the JioPay payment gateway, the refund could not be credited through the original payment channel.

To avoid any further delay, the refund was credited to your EaseMyTrip Wallet and, as per your request, the wallet balance has now been successfully transferred to your registered bank account.

We sincerely regret for the inconvenience caused and appreciate your patience and understanding. If you require any further assistance, please feel free to reach out to us via Direct Message (DM).
https://t.co/Fnu0Je2sey

[EaseMyTrip.com @EaseMyTrip]

Hi,

We sincerely regret that your overall experience did not meet your expectations.

Please be assured that customer satisfaction remains our top priority, and we make every effort to resolve customer concerns as promptly as possible. However, in your case, the delay in processing the refund occurred due to a technical issue with the JioPay payment gateway, which was unfortunately beyond our control.

We appreciate your understanding. Should you require any further assistance, please feel free to DM us.

[EaseMyTrip.com @EaseMyTrip]

We would like to clarify that your refund was processed from our end. However, due to a technical issue with the Jio Pay payment gateway, the amount could not be credited back through the original payment channel. To avoid any further delay, the refund was initially credited to your EMT Wallet, and upon your request, the wallet balance was subsequently transferred to your bank account.

We regret for the inconvenience caused and appreciate your patience throughout the process.

Should you require any further assistance, please DM us.

[EaseMyTrip.com @EaseMyTrip]

Hi,

We would like to clarify that refunds are always processed to the original source payment mode. However, in your case, due to a technical issue at JioPay's payment gateway, the refund could not be credited back through the original payment channel. To ensure that your refund was not delayed further, the amount was credited to your EMT Wallet as an alternate arrangement.

Subsequently, as requested, the wallet balance has been successfully transferred to your registered bank account.

We appreciate your patience throughout the process and sincerely regret the inconvenience caused due to the payment gateway issue, which was beyond our direct control.

Should you require any further assistance, please DM us.

[EaseMyTrip.com @EaseMyTrip]

Dear Joydip,

We would like to inform you that, regarding your holiday package, the concerned team has verified that the booking was confirmed only after receiving your explicit approval.

Based on your confirmation, the booking was processed successfully, the payment was received, and the travel was completed as per the confirmed itinerary.

We understand that you have raised a concern regarding the additional charges and requested a refund. However, as the booking was confirmed with your consent and the travel has already been completed, we regret to inform you that we are unable to process any refund in this case.

We appreciate your understanding. Should you require any further assistance, please feel free to contact us.
https://t.co/Fnu0Je2sey

[EaseMyTrip.com @EaseMyTrip]

Dear Joydip,

We would like to inform you that, regarding your holiday-related concern, we have already escalated the matter to our dedicated team. They will connect with you shortly and provide clarification regarding your query.

We kindly request you to wait for their update. We appreciate your patience and understanding in this matter.

if you require any further assistance, please feel free to reach out to us via DM

https://t.co/HprmZ86y9i

[EaseMyTrip.com @EaseMyTrip]

@JoydipChakra Dear Joydip,

We would like to inform you that we have scheduled a callback for you with the concerned team. We kindly request that you wait, as you will receive a callback shortly.

[EaseMyTrip.com @EaseMyTrip]

Dear Vikas,

As discussed, we have re-verified your booking details and can confirm that your reservation was made for a Zone Premium Room with Breakfast Not Included. The same room category and meal plan are reflected in your confirmed booking.

We also verified the pricing with the hotel and confirmed that the amount charged is correct for the selected room and meal plan. Please note that the Breakfast + Lunch/Dinner package is a separate plan and is available at a higher tariff.

Accordingly, your booking was confirmed exactly as selected during the booking process. As per the applicable booking policy, this reservation is non-refundable, and any exception is subject solely to the hotel's discretion.

[EaseMyTrip.com @EaseMyTrip]

There's no such thing as "too early" when it comes to planning your next getaway.

Future you will be thankful. ✈️

#TravelPlanning #HolidayReady #EasyBooking

[EaseMyTrip.com @EaseMyTrip]

Dear Surya,

We would like to assure you that the refund request for the remaining eligible amount has already been submitted to the concerned airline as per their applicable refund policy and prescribed process.

The matter is being actively followed up with the airline, and we are taking the necessary steps to expedite the refund. Please note that the release of the additional refund is subject to the airline’s approval and authorization. As soon as the amount is received from the airline, it will be processed to your original mode of payment without any unnecessary delay.

Refund timelines may vary depending on the booking channel, ticket issuance source, fare type, and the airline’s internal refund processing. We will keep you updated with any further progress.

Should you require any further assistance, please feel free to reach out to us via DM.
https://t.co/HprmZ86y9i

[EaseMyTrip.com @EaseMyTrip]

Dear Surya,

The refund request for the remaining eligible amount has already been submitted to the concerned airline for processing as per their prescribed procedure and applicable refund policy.

We continue to actively follow up with the airline and the concerned team regarding the release of the refund. Once the amount is received from the airline, we will process it promptly to your original mode of payment.

We would also like to clarify that refund timelines may vary from booking to booking, depending on factors including the booking channel, ticket issuance source, fare type, and the airline’s internal refund processing.

We appreciate your patience and understanding.
https://t.co/HprmZ86y9i

[EaseMyTrip.com @EaseMyTrip]

Dear Surya,

We would like to inform you that the refund request for the remaining eligible amount has already been raised with the concerned airline. The request is being processed in accordance with the airline’s applicable refund policy and prescribed procedure.

While all necessary actions have been completed from our end, the release of the refund is subject to the airline’s approval and authorization. We are actively following up with the concerned team to expedite the process and will process the amount to your original mode of payment as soon as it is received from the airline.

Please note that refund timelines can vary based on the booking channel, ticket issuance source, fare type, and the airline’s internal refund processing.
https://t.co/HprmZ86y9i