@virginmedia To continue this thread, we called customer service (again) who called the ‘no show’ engineer. Engineer said he did the works. Point blank lied. Another tech was then scheduled to come today to do connect the box/cables, and couldn’t because - shock - the work had not been done.
@virginmedia 2 months waiting for WiFi install - today was the earliest apmt you could give us after multiple times sending us the wrong engineers and countless hours on the phone to you. 4pm and still nobody has shown up..we have been beyond patient & this is unacceptable now🤯
@virginmedia Can your escalation / customer retention team not call us? We can DM account details and contact no. We have done so much following up and escalating these past 2 months. Today was the day it was supposed to be finally resolved after 8 weeks and we are back at square one.
@virginmedia I’m certainly able to - I shouldn’t have to though. More hours on hold at our expense just to find out why nobody bothered to let us know the engineer wasn’t coming today? And then what - to be told they will send someone else, for the wrong engineer to show up, or not show up??
@virginmedia Today has been confirmed to us for 2 weeks. We had the text to say it was confirmed. The last (incorrect) tech that came by last week called his office to check and also confirmed today was booked in for the engineer to come. No time slot sent.Customer service has been so, so bad
@British_Airways urgently need help locating a bag containing multiple passengers ski gear, LHR to Lyon today. No BA rep at Lyon, can’t reach anybody by phone. Can customer support please DM me?
@Hermesparcels can someone from your team please DM me? Missed out on an important delivery because your driver said I wasn’t in - was in all day and have a concierge to take in parcels - no possible way of missing the driver. Want to organise redelivery for tomorrow. Thank you.
I am sickened by the racist abuse aimed at England players after last night’s match.
It is totally unacceptable that players have to endure this abhorrent behaviour.
It must stop now and all those involved should be held accountable. W
When @CadburyUK discontinue the best chocolate ever (criminal - should’ve won, hands down) the only solution is to buy up every bar you can find and drag out the magic as long as possible 😍 #coconutty 🥥
@dm055y So sorry to read this Mossy, a huge loss - she was a gorgeous dog. If it wasn’t for coming to see her pups our paths would likely not have have crossed - I owe her a lot! Sending best wishes to you all, she couldn’t have wished for a better human family
We are back tomorrow. It’ll be strange to be back in the studio. We will have minimal crew but we’ll still bring you the best service. On the show: Arsene Wenger, @GullitR, @SteffenFreund, @marceldesailly Nigel de Jong and LIVE football. See you there.