Everlywell

Achieve your unique health goals on your terms, all in one place.

[Everlywell @everly_well]

@meecagirl Thanks for following up. Our 6–12 hour window refers to business hours (Mon–Fri, 9am–5:30pm ET). If you haven’t received a response within that timeframe, we’d recommend giving us a call at 888-813-0230 so we can assist you more quickly.

[Everlywell @everly_well]

Caring for a sick loved one right now? 🤧 Here’s a kind gesture for every love language. 🫶

[Everlywell @everly_well]

@meecagirl We aim to respond to all email support requests within 6–12 business hours. If it’s been longer than that, please double-check that your message was sent to [email protected]. You’re also welcome to reach us at 888-813-0230, Mon–Fri 9:00am–5:30pm ET. We’re happy to help. 💚

[Everlywell @everly_well]

@ana777_777 We’re sorry to hear this and appreciate you letting us know. If you’re open to it, we’d like to learn more and see how we can help. Please feel free to email us at [email protected]. 💚

[Everlywell @everly_well]

@WhitakerCr10863 We’re sorry to hear about the trouble with your kit, and we’d love to help make this right. When you have a moment, please email us at [email protected] with your kit ID and a photo of your CVS receipt, and our team will be happy to assist. 📧

[Everlywell @everly_well]

@PaulCross119888 Hi there! We're sorry for any frustration. Our records show that we made an exception and sent you a replacement kit to help resolve the issue. If there’s anything else you need, feel free to DM us or email [email protected]. We’re here to help! 💚

[Everlywell @everly_well]

You asked, we answered. The Everlywell Food Allergy and Celiac Disease Screening tests are HERE! 🎉
Learn more: https://t.co/EgHIuYi0O7

[Everlywell @everly_well]

@DamienGoMobile Hi Damien! Yes—we do have a customer support team, and we’ve just sent you an email with more info about your order and next steps. Please check your inbox (and spam folder, just in case). You can also reach us directly at [email protected]—we’re here to help! 💚

[Everlywell @everly_well]

@MichaelE1498546 Thank you for your feedback, and we apologize for your frustration. For shipments lost in transit with USPS, we can offer a courtesy replacement kit or a refund minus $15 for shipping and handling. We appreciate your understanding.

[Everlywell @everly_well]

@sherrishera @honestmed We're so sorry for the frustration this has caused. Since the kit was purchased through a third-party retailer, we recommend reaching out to Honest Med for a refund. As a thank you, please feel free to use code THANKS15 for 15% off any of our tests.

[Everlywell @everly_well]

@sherrishera @honestmed We're so sorry for the frustration this has caused. Since the kit was purchased through a third-party retailer, we recommend reaching out to Honest Med for a refund. As a thank you, please feel free to use code THANKS15 for 15% off any of our tests.

[Everlywell @everly_well]

@SV3EL7 We apologize for any frustration. Everlywell partners with health insurers to provide free at-home tests to selected members. Participation is voluntary. If you don't wish to use the kit, please dispose of it. To opt out, contact us at [email protected] or 855-923-2678.

[Everlywell @everly_well]

@YUliya74667747 We're so glad to hear this! 💚

[Everlywell @everly_well]

@YUliya74667747 Good morning! We're sorry to hear about your experience and appreciate you reaching out. We've followed up via email to assist further—please keep an eye on your inbox. 💚

[Everlywell @everly_well]

@AuthorAnnBaker We apologize again for any inconvenience. Participation is voluntary. To opt out, please contact us at [email protected] or 855-923-2678.

[Everlywell @everly_well]

@AuthorAnnBaker Medical records may be shared in specific cases, such as with providers or insurers involved in your care. Medical info is not shared publicly; all sharing follows strict privacy guidelines and involves only trusted, authorized parties. For details, see our full Notice.

[Everlywell @everly_well]

@lionsfan6821 We apologize for the intrusion. Everlywell partners with insurers to send free at-home tests to members based on medical history. Participation is voluntary. To opt out, email [email protected] or call 855-923-2678. You can also contact your provider. Thank you.

[Everlywell @everly_well]

@HinhlyS Thanks for reaching out! Our test kits are manufactured in the U.S., and have manufacturing information printed on the box. You can view our terms and conditions at https://t.co/22D18bLgpn. Please reach out to us at [email protected] with any questions!

[Everlywell @everly_well]

@bshotten @AmbetterHealth We've partnered with health insurance providers to send at-home screening tests to members at no cost. Participation is voluntary! If you don't wish to use the kit, you may dispose of it. To opt out, please email us at [email protected] or call 855-923-2678. Thank you!

[Everlywell @everly_well]

@ErikCisneros @AllFanof Thank you for your feedback. As noted in our refund and replacement policy, all kits must be returned to the lab prior to the expiration date listed on the kit. We truly apologize for any disappointment. You can reach our team at [email protected] for further assistance.

[Everlywell @everly_well]

@jonat76139 Thank you for your feedback. We're sorry to hear this, as we aim to provide clear and helpful guidance for our customers. We'd be glad to address any concerns you may have. Please feel free to send us an email at [email protected].